Senior Business Operations Analyst - Customer Eligibility Verification - Medicaid

Senior Business Operations Analyst - CEV/Medicaid/SNAP

Date: May 28, 2026 Location: Any city, OK, US, 99999 Any city, NV, US, 99999 Req ID: 36120 Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary As a Senior Business Operations Analyst - CEV/Medicaid/SNAP at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.

The Senior Business Operations Analyst supports operational performance, reporting, and process improvement initiatives within Customer Eligibility Verification (CEV), Medicaid, and Supplemental Nutrition Assistance Program (SNAP) public assistance program environments. This role serves as a business and operational subject matter expert (SME), supporting delivery teams through data analysis, workflow evaluation, operational support, and process improvement activities. Working collaboratively across multiple functional areas, the analyst partners with operations, leadership, technology partners, and external stakeholders to identify trends, improve efficiencies, support compliance requirements, and enhance service delivery outcomes. This role provides consultative and analytical support without direct operational ownership for program execution and requires strong knowledge of Medicaid and SNAP policies, eligibility processes, and operational flows, including awareness of evolving regulatory initiatives such as HR 1.

Your role in our mission Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives. Serve as a subject matter expert for Medicaid eligibility verification, and SNAP related public assistance workflows. Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements. Research operational issues, identify root causes, and recommend corrective actions. Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness. Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards. Develop and maintain reports, dashboards, and business documentation. Participate in operational reviews and client discussions as needed to support delivery objectives.

What we're looking for 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments. 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes. Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred. Experience analyzing operational data, preparing reports, and identifying process improvement opportunities. Strong analytical, organizational, problem-solving, and communication skills. Proficiency with Microsoft Excel and reporting tools. Experience working in cross-functional operational environments preferred.

What you should expect in this role Opportunities to travel through your work (0-10%) Remote position within the United States and Territories Collaborative, fast-paced operational environment supporting CEV, Medicaid, and SNAP public assistance-related programs This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.

The pay range for this position is $69,400 - $99,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.