Product Manager II, CRM

WHAT YOU'LL DO Reporting to the Director of Product Management , the Product Manager works collaboratively with leadership, tech team members, and stakeholder teams across the organization to drive product development for our fundraising CRM and data management product, services, and platforms. The Product Manager will play a leading role in building products to enable internal teams to work more efficiently such that the ACLU’s fundraising, advocacy, engagement and communications needs are best met. YOUR DAY TO DAY Collaborate with other product leaders to create and execute on the product roadmap for products that support the ACLU’s nationwide fundraising program. Initially, this will involve building and maintaining custom tooling to enhance and integrate with our Fundraising CRM. Work closely with stakeholders to explore and identify product requirements for projects added to the tech team’s roadmap. Define lean, minimally viable products (MVPs) that solve real problems and have measurable success metrics. Build strong relationships with stakeholders in Technology, Development, MarComms, Organizing, and Privacy & Data Governance to understand their department-specific needs. Prioritize goals and build a strategy for each product in-line with the organization’s goals and priorities. Support these colleagues in program creation and management for onboarding, training, and support. Manage timely updates and communications about the projects and workstreams for your team, adopting the best format and channel for different stakeholder or user groups. Work closely with leadership to justify product roadmap decisions and overall product strategy. Iterate and adjust strategy and roadmap as data or landscape changes require. Establish product-driven success metrics for projects you lead. Report on these metrics and facilitate conversations so that all team members understand product performance and implications for the broader roadmap. Collaborate with engineers, SMEs, and others to explore problem areas and ensure solutions address well-defined problems. Facilitate an inclusive product development process to ideate and execute in a healthy manner. Work with the Analytics team to understand product performance and identify areas for optimization. Iterate on the product roadmap for your area of ownership driven by analytics. Be a great storyteller and comfortable presenting roadmaps, product requirements, and usage analysis to leadership, teammates, and stakeholders to illustrate the value of product-driven development. FUTURE ACLU'ERS WILL Be committed to advancing the mission of the ACLU Center and embed equity, inclusion and belonging in their work by valuing diverse perspectives Be committed to working collaboratively and respectfully to resolve obstacles and conflicts WHAT YOU'LL BRING Familiarity with CRMs, especially Salesforce and Blackbaud products (e.g.: NPSP, NGOC, BBCRM) Experience working with or managing technical vendors Strong understanding of digital security, accessibility, and privacy issues Strong written, oral, and interpersonal communications skills and the ability to make decisions and implement projects in a team-oriented environment Experience in nonprofit or campaign fundraising, education, advocacy or rapid-response environments strongly preferred Experience in launching successful digital products, including shaping and driving strategies for infrastructure and data management Experience working on cross-functional product teams of engineers, designers and analysts to ideate, build and deploy digital products Ability to write product briefs and/or specs to define requirements for design and engineering phases Demonstrated customer and stakeholder empathy to build solutions addressing defined needs Ability to work with varied stakeholders to propose, prioritize, and select projects and to create product roadmaps COMPENSATION The ACLU is committed to equity, transparency, and clarity in pay. There is a set salary for this role based on geographic work location. The annual salary for this position is $128,778 (Level F), reflecting a salary for a position based in New York, NY. Salaries may be adjusted if authorized to work outside the listed location. For over 100 years, the ACLU has defended individual rights and liberties. We offer a broad range of benefits including generous paid time off, comprehensive healthcare benefits, retirement with employer match, and professional development opportunities. OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION Accessibility, equity, diversity and inclusion are core values at the ACLU. We are committed to learning, growth, transparency and accountability, and to creating a culture of belonging for all. We strongly encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic. The ACLU is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance applying online, please email View email address on click.appcast.io. If selected for an interview, you will receive additional information regarding accommodations for the interview process. Apply for this job indicates a required field #J-18808-Ljbffr ACLU - National Office