Senior HR Manager

The Senior Human Resources Manager will serve as a key member of the Human Resources team and act as a trusted resource for employees and leaders across the organization. This role will have a strong focus on employee relations while also supporting payroll administration, benefits management, employee engagement, learning and development, recruiting, compliance, and day-to-day HR operations.

This position requires a highly detail-oriented professional who thrives in a fast-paced environment, maintains strict confidentiality, and possesses exceptional organizational and communication skills. The ideal candidate will be passionate about creating a positive employee experience while ensuring HR processes are accurate, compliant, and efficient.

Key Responsibilities:

Employee Relations

• Serve as the primary HR resource for employees and managers regarding workplace concerns, policy interpretation, and employee issues.
• Partner with leaders to address employee performance concerns and workplace conflicts.
• Conduct and document employee investigations, ensuring consistency, fairness, and compliance.
• Provide guidance and coaching to managers on employee relations matters and best practices.
• Promote a positive workplace culture through proactive employee support and communication.
• Ensure compliance with company policies and employment laws.
• Assist with performance management processes, corrective actions, and employee development discussions.

Payroll Administration:

• Process and review payroll accurately and timely.
• Audit payroll data to ensure accuracy of employee records, deductions, and earnings.
• Partner with Finance to resolve payroll discrepancies and answer employee payroll inquiries.
• Maintain payroll-related records and ensure compliance with federal, state, and local regulations.
• Prepare payroll-related reports and perform regular audits to ensure data integrity.

Benefits Administration:

• Administer employee benefit programs including medical, dental, vision, life insurance, disability, and retirement plans.
• Support open enrollment activities and employee benefits education.
• Serve as a point of contact for employee benefit questions and issues.
• Coordinate with benefit vendors to ensure accurate enrollments and timely issue resolution.
• Maintain accurate benefits records and ensure compliance with applicable regulations.

Employee Engagement:

• Assist in the development and execution of employee engagement initiatives and programs.
• Support employee recognition efforts, wellness initiatives, and company events.
• Analyze employee feedback and recommend improvements to enhance the employee experience.
• Partner with leadership to foster a positive and inclusive workplace culture.
• Support employee communications and culture-building initiatives.

Learning & Development:

• Coordinate employee onboarding and orientation programs.
• Support training initiatives, leadership development programs, and compliance training.
• Maintain training records and learning management system data.
• Assist with identifying employee development opportunities and career growth initiatives.
• Track and report on training participation and effectiveness.

HR Operations & Compliance:

• Maintain accurate employee records and HRIS data.
• Prepare reports, audits, and workforce analytics as needed.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Assist with policy administration and HR process improvements.
• Support onboarding and offboarding activities.
• Participate in HR projects and continuous improvement initiatives.
• Maintain the highest level of confidentiality regarding employee and company information.

Qualifications:

Required

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive Human Resources experience.
• Demonstrated experience in:
• Employee relations
• Payroll administration
• Benefits administration
• Employee engagement
• Learning and development
• Strong knowledge of federal and state employment laws and HR best practices.
• Experience using HRIS, payroll systems, and applicant tracking systems.
• Advanced proficiency with Microsoft Office, particularly Excel.
• Exceptional attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while meeting deadlines.
• High level of discretion and ability to maintain confidentiality.
• This role is in office 5 days a week.

Preferred

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience supporting a multi-site workforce.
• Experience with employee investigations and conflict resolution.
• Experience supporting high-growth organizations.

Success Factors:

The successful candidate will be:

• Highly detail-oriented with a strong focus on accuracy and follow-through.
• Skilled at building trust and credibility with employees and leaders.
• Organized and able to manage multiple projects simultaneously.
• Customer-service focused with a positive and professional approach.
• A collaborative team player who builds strong relationships across the organization.
• Adaptable and comfortable working in a growing, fast-paced environment.
• Comfortable balancing employee relations responsibilities with operational HR functions and recruiting support.
• Committed to delivering an exceptional employee and candidate experience.