Configuration Technician

Configuration TechCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Configuration Tech to join our team.The Configuration Tech is responsible for the assembly, configuration, staging, testing, inventory management, and deployment of desktops, laptops, and tablets. The ideal candidate will ensure all devices meet organizational standards for hardware compatibility, security, performance, and reliability before being delivered to end users. This position requires a strong technical aptitude, excellent troubleshooting skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a commitment to quality and customer satisfaction.ResponsibilitiesBuild, configure, upgrade, and deploy custom desktop workstations, laptops, and tablets.Unbox, inspect, stage, and prepare end-user devices for deployment according to established standards and procedures.Deploy corporate operating system images, software packages, and security configurations using provisioning platforms such as Microsoft Intune, SCCM/MECM, Windows Autopilot, or bootable media.Configure and maintain BIOS/UEFI settings, firmware, device drivers, operating systems, and security updates.Perform hardware diagnostics, benchmark testing, stress testing, and power-on self-tests (POST) to validate device performance and stability.Verify wired and wireless network connectivity and ensure all hardware components function correctly.Troubleshoot and resolve hardware, imaging, operating system, and software deployment issues.Accurately record serial numbers, asset tags, device configurations, and deployment details within the organization's IT Asset Management (ITAM) system.Manage inventory levels, equipment stock, and logistics to support ongoing deployment requirements.Receive, package, and ship equipment to locations throughout the United States.Maintain a clean, organized, and secure workspace while adhering to company safety, security, and quality standards.Follow Electrostatic Discharge (ESD) handling procedures and best practices to protect sensitive electronic components.Skills & QualificationsAdvanced knowledge of computer hardware, peripherals, and modern device architectures.Strong experience supporting and configuring Windows, macOS, iPadOS, and related endpoint technologies.Familiarity with endpoint management and deployment tools including Microsoft Intune, SCCM/MECM, Microsoft Autopilot, or similar platforms.Proficiency using diagnostic utilities, benchmarking tools, hardware testing software, and basic electronic troubleshooting equipment.Thorough understanding of ESD protection protocols and hardware handling best practices.Experience installing, configuring, and supporting commercial software applications and IT infrastructure technologies.Basic knowledge of scripting or programming concepts, with the aptitude and willingness to expand technical skills.Strong analytical and problem-solving abilities with a methodical approach to troubleshooting.Exceptional attention to detail and commitment to quality.Ability to quickly adapt to changing priorities, deadlines, and business requirements.Excellent verbal and written communication skills.Strong interpersonal and customer service skills.Ability to work independently and collaboratively within a team environment.Proficiency with standard business productivity tools and the ability to quickly learn new technologies.Wage Range: The hourly rate for this position is between $15.00 - $20.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Expiration Date: This posting is anticipated to remain open until 10/13/2026. Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE . We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.On-Camera Video Interview Notice:Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.