Desktop Support Technician

Title: Desktop Support Technician
Location: Indianapolis, IN 46256 (Onsite)
Duration: 12-month contract (Potential to Extend)
Working Hours: Mon - Fri: 8 am to 5 pm.
Description:

• This role will encompass the activities of working on customer-focused projects, Digital Workplace consulting, and hands-on technical support and operations.

Responsibilities:

• Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
• Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.
• Assist in projects around mobile, IT applications, and end-user computing hardware.
• Provide clear and timely updates to the project leaders
• Present complex technical information to a non-technical audience in a clear and easy-to-understand manner.
• Take ownership of incidents and act decisively to ensure our customers maintain IT productivity.
• Provide technical consultancy for specific groups and work with them on how to leverage the existing tools for their benefit
• Proactively approach business functions to understand their processes and suggest methods to increase productivity

Requirements:

• Minimum of 2 years desktop support for PC's, laptops, and peripherals.
• Minimum of 2 years onsite support and remote support experience
• Minimum of 2 years supporting mobile devices (Apple devices preferred)
• High School Diploma required; Associate's degree or Bachelor's preferred
• Valid Driver's license required
• Outstanding customer service and organizational skills
• Excellent communication and time management skills
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds

#TB_PH
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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.