Client Experience Manager

Client Experience Manager

The Client Experience Manager is the trusted homeowner advocate who owns every stage of the ownership journey—from onboarding through retention and offboarding—ensuring each property and partnership meets a 5-star standard. Reporting to the Director of Homeowner Revenue, this role blends relationship management, project coordination, and revenue generation for an assigned portfolio of homeowners.

Core Responsibilities

• Relationship Management
• Onboarding
• Proactive 5-Star Service Delivery
• Retention
• Reactive Service Delivery
• Offboarding
• Scorecards & Metrics

Qualifications

• Bachelor's degree preferred, or equivalent professional experience.
• 3+ years in client management, account management, hospitality, or property management, with a track record of managing a portfolio of relationships or accounts.
• Experience in the vacation rental or hospitality industry preferred
• Comfort working across CRM and service management platforms.
• Strong organizational skills with the ability to manage multiple high-trust relationships and projects simultaneously.

Why Join the Del Mar Vacations Team

Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.

Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.

Benefits

• 2 weeks of vacation time
• 1 week of sick time
• Partially subsidized health insurance
• HSA (health savings account)
• 401k with up to 4% match
• Professional development opportunities
• Yearly bonus program (and other rewards and recognition both big and small)

Salary Range: $65,000-$85,000 + bonus

Schedule: Full-Time | Day Shifts | Schedule Varies by Season

Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local law