Field Service Technician I

B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Houston, Texas, United States Functional Area: Field Service Working Model: Remote Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 11406 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. Position Summary Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technician I work in collaboration with Field Service Technician II and Senior technicians under moderate supervision. Responsibilities Repair surgical instruments with the guidance of Field Service Technician II and Senior technicians. Build and maintain a positive relationship with the customer. Manage customer expectations to meet or exceed expectations. Partner with sales team(s) to grow business in the assigned territory. Perform accurate and timely repairs of precision surgical instruments. Manage all on‑site repairs, maintenance, and testing of assigned instruments and equipment. Diagnose errors or technical problems and determine proper solutions, demonstrating strong problem‑solving skills. Produce timely daily work orders. Update customer reports as needed. Cooperate with sales and technical teams to share information across the organization. Comprehend customer requirements and make appropriate recommendations. Perform regular maintenance and cleaning of work area and company equipment. Comply with applicable ISO and FDA regulations as stated in the Quality Manual. Embodied the company’s vision, mission, and values. Other duties may be assigned. Expertise: Knowledge & Skills Language skills: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical skills: Add, subtract, multiply, divide in all units of measure using whole numbers, fractions, and decimals. Compute rates, ratios, and percentages; draw and interpret bar graphs. Reasoning ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Expertise: Qualifications – Experience / Training / Education High school diploma required. Experience with machining or handling of delicate metal instruments desirable. Clear communication to customers, colleagues, and management required. Technical degree desirable. Occasional overtime and shift scheduling changes required to suit customer needs. Computer knowledge required. Physical Demands The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Compensation $27.00 – $40.51/hour Benefits B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. Equal Opportunity Statement We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Equal employment opportunity for veterans and individuals with disabilities. #J-18808-Ljbffr B. BRAUN MEDICAL (US) INC