Medical Administrative Assistant

Why Mayo Clinic Mayo Clinic is top‑ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre‑Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Applies expertise to perform a variety of clinical and non‑clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow‑up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow‑through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient‑related activities is critical. Qualifications Position requires high school diploma or G.E.D. with a minimum of two years’ experience in an administrative support role or one‑year degree/diploma in an administrative, business, or medical‑related program with a minimum of one‑year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical‑related program. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business‑related software to produce databases, spreadsheets, presentations, etc. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high‑level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision‑making, judgment, and confidentiality as well as attention to detail and follow‑through. Experience with coordination of travel and expense management. Proficient application of English grammar, punctuation, and sentence structure. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Prefer work‑related experience within the last ten years. None required. Location and Work Arrangement This is a hybrid position and must be located within 100 miles of the Mayo Clinic La Crosse campus for onsite expectations approximately 2 days per week. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. #J-18808-Ljbffr Mayo Foundation for Medical Education and Research