Client Services Associate

Job Description

Job Description

Join Our Team at Hurley & Associates!

Are you passionate about agriculture and customer service? Do you thrive in a collaborative environment where your contributions make a direct impact? Hurley & Associates is seeking a dynamic  Marketing Associate to join our team and help us empower farmers to achieve financial stability and success through tailored commodity risk management solutions.

About Us

At Hurley & Associates, we partner with farm families to build a lasting legacy. Our tailored marketing plans manage market risks and strengthen financial, emotional, and relational foundations.

Our culture celebrates teamwork, lifelong learning, family values, and work-life balance. We are committed to supporting our employees' growth and well-being.

Why Join Hurley & Associates?

• Comprehensive Training: Partner with a mentor for 13 months, receiving personalized coaching and training for success in this role. Additional education includes preparation for the Series 3 exam and communication skill enhancement.
• Benefits of Being a Hurley Team Member: Enjoy health care, dental, vision, Health Savings Account, life and voluntary life insurance, disability insurance, paid time off, retirement savings, and professional development opportunities.
• Positive Work Environment: Collaborate with a supportive team that values integrity, innovation, and excellence.
• Student Opportunities: We’re proud to offer scholarships and internships for students.

Position Overview
Status: Full Time, Exempt

• 40+ Hour work week

Reports to: Support Team -Team Leader

Direct Reports:  None

As a Client Relations Specialist, you will provide exceptional customer service and administrative support to help our Ag Risk-Marketing Consultants maximize their impact. Your role will involve assisting with commodity risk-management tasks, client financial assessments, data entry, and more. Success in this position requires strong communication skills, attention to detail, professionalism, integrity, and confidentiality.

Client Relations Specialist Key Responsibilities

Administration

• Organize calendars and ensure Consultants stay on track with upcoming tasks.

• Serve as the primary contact for clients, handling inquiries and providing timely information.

• Assist with prospecting efforts, preparing letters, and creating supportive materials.

• Backup other office staff as needed and assist with training new employees.

Marketing

• Maintain and update client data in our proprietary systems.

• Review client positions, assist with margin calls, and communicate with lenders.

• Collaborate with grain buyers to sell cash grain and monitor market trends.

• Support Consultants with placing futures and options orders and creating reports.

• Plan and coordinate events, presentations, and client meetings.

Client Documentation

• Prepare and update client reports, brokerage accounts, and financial records.

• Manage grain inventory and provide year-end tax projections when necessary.

Communication

• Demonstrate professional and customer-friendly phone etiquette in all client interactions.

• Effectively handle inbound and outbound calls, providing prompt and courteous assistance.

• Communicate complex information clearly and confidently to clients and team members.

Required Knowledge, Skills, & Abilities

Administration

• Strong interpersonal skills and a friendly, professional demeanor.
• Exceptional attention to detail and organizational skills.
• Takes initiative and works independently. 
• Ability to manage multiple tasks efficiently.

Technical Skills

• Proficiency in Microsoft Office Suite
• Phone etiquette

Education & Experience

• High school diploma required; associate or bachelor’s degree preferred.

• At least one year of related experience is a plus.

Ready to Apply?

Join a company where your contributions make a difference! At Hurley & Associates Agri-Marketing Centers, you’ll enjoy a meaningful career with opportunities to grow and thrive. Apply today to become part of our mission-driven team.

Hurley & Associates Agri-Marketing Centers is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.