Delivery Team Associate

Job Title

The Driver, Delivery Services

Job Description

The Driver, Delivery Services is responsible for the safe, timely, and accurate delivery of products while providing exceptional customer service. This position is responsible for demonstrating safety, quality, and operational expertise that upholds our brand standards. This position will identify incremental sales opportunities and proactively share information with account representatives to support sales growth. The ideal candidate is forward-thinking, customer focused, and skilled at both delivery execution and client relationships.

Primary Responsibilities:

• Ensure safe, efficient completion of daily delivery tasks, including, but not limited to, package scanning and delivery/pickup, collecting required proof of deliveries/pickups, and escalation of any barriers that prevent successful deliveries/pickups. Meet or exceed all safety and performance standards and display a clean professional appearance in the provided uniform and personal demeanor.
• Complete and adhere to all Safety driving standards, including, but not limited to, vehicle inspections, driving behaviors, and any legal or regulatory requirements.
• Load, unload and secure products, ensuring customers receive clean and damage free merchandise.
• Contribute continuous improvement ideas and suggestions for improved delivery experience.
• Actively pursue opportunities for sales enablement through lead generation and promoting sales offerings. Communicate customer feedback to sales and/or supervisory personnel.
• The responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Minimum Years of Experience: 2
• Type of Experience:
• Minimum of two years of commercial driving experience, with package delivery experience preferred.
• Depending on state, CDL may be required.
• Previous customer service experience preferred.
• Experience in the use of pallet jacks, hand trucks and forklift preferred.
• Experience with loading docks, desktop, and bulk deliveries preferred.
• Special Certifications:
• Valid driver's license.
• Maintain an accident-free driving record with no moving violations, as reflected over a rolling 36-month period.
• Class B Commercial Driver's License (CDL), only required for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW) and Hazmat Delivery.
• Department of Transportation (DOT) qualification.
• Technical Competencies & Information Systems:
• Experience using POD or tablet device in the scanning of customer products and GPS routing.
• Familiarity with scanners and GIS devices is preferred.
• Skills & Abilities:
• Ability to communicate both verbally and in writing, using the English language (English competency).
• Basic product knowledge to enable the safe handling of goods.
• Knowledge of operation of power/mobile equipment.
• Geographical knowledge of the delivery service area.
• Ability to transport single cartons up to 75 pounds as needed.
• Ability to handle individual items up to 200 lbs. with the use of team lift and/or hand tools.
• Ability to use manual and/or powered pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all types of weather due to various climate changes.
• Repetitive lifting of paper, continuous climbing in and out of vehicle.
• Ability to stand on foot for long periods of time, continuous walking including multiple flights of stairs.
• Personal Attributes & Other/Preferred:
• Demonstrate a commitment to safety, outstanding customer service, and positive communication.
• Adherence to established Standard Operating Procedures.
• Respect safety rules and policies.