Audiology Technician (Simsbury / West Hartford, CT)

Audiology Technician (Simsbury / West Hartford, CT)Job Category: RetailRequisition Number: AUDIO006726Location: Simsbury, CT 06070, USASchedule: M-F 8:30 am-5:00 pmOur CultureAn experienced team built around a culture of professional growth and knowledge-sharing.We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.We serve with passion, purpose and excellence.Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.We coordinate the individual expertise of all staff members to provide the best possible care for our patients.You Will Ensure a Positive Patient ExperienceImmediately acknowledge, greet and service all guests in a friendly, professional manner.Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.Utilize elevated customer service approach and communication style when working with patients.Direct and answer calls in a timely, professional fashion.You Will Provide Administrative AssistanceSchedule and confirm full audiometric evaluations and other appointments.Understand, support and track current marketing initiatives for the clinic.Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.Enter daily activity in patient management software.Organize office, maintain supplies, and ensure accurate patient files.Protect Patients Privacy, collect insurance information, and complete insurance Authorization.You Will Contribute Technical SupportAssist the licensed professional with counseling and cleaning of hearing instruments as applicable.Monitor and facilitate hearing testing in compliance with state laws and regulations.Maintain day-to-day operational procedures.Your duties may be slightly modified depending on your state's guidelines for patient care and licensure.You Will Complete Varied TasksReport information to Regional Support Specialist for insurance billing.Follow up on TNS and MED Referrals.Send thank you cards for referral and sales.Make deposits (transportation required) and maintain cashbox.Results- Performance Measures (How to Measure Success)Provide quality Patient Journey experience garnering positive patient feedback.Ensure procedures and policies are being implemented.Data accuracy in patient management software.Recalls for 3-month check and annual exams.Contribute to increases sales for clinic.Other Duties (Non-Measurable)Support Northland Employee Corporate and/or Department guidelines.Check and verify quality.React to change productively and handle other essential duties as assigned.Assist with development of clinic performance.You Will NeedHighschool or GED requiredAt least 3 years of customer service/patient care experience and or one year of office management.Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.Ability to manage all confidential information with complete discretion.Salary and Other Compensation: The annual hourly rate for this position is between $18.00 - $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions based upon performance results. There is no guarantee of payout.Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.