Customer Service Representative

Job Description

Job Description

Insurance CSR Specialist Join Our Growing Team!

We're looking for a bilingual Customer Service Specialist to join our fast-growing insurance office. If youre looking for a career where every day is dynamic, your work is appreciated, and your team feels like family, this is the place for you! We work hard, have fun, and celebrate success together all while helping clients protect what matters most. In this role, you'll handle phone inquiries, process payments, assist with claims, maintain client relationships, and support sales efforts.

Applicants must be able to take customer service calls in Spanish.

Benefits

Hourly Base Salary Based on Experience

Dental Insurance

Vision Insurance

Health Insurance

Paid Time Off (PTO)

401(k) matching

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Assist customers with policy changes, payments, and claims
• Provide outstanding customer service and follow-ups
• Schedule appointments and support sales efforts
• Maintain strong client relationships and retention
• Present insurance options based on client needs

Requirements

• Spanish (Required)
• Strong communication and customer service skills
• Positive, self-motivated, and detail-oriented
• Ability to multi-task in a fast-paced environment