Vice President of Operations

Lead Operations. Drive Innovation. Expand Impact.

Open due to internal promotion, KenCrest is seeking a dynamic and mission-driven Vice President of Operations to lead and evolve our Adult Services across Pennsylvania, Connecticut, and Delaware. This leadership role offers the opportunity to oversee large-scale, multi-state operations while helping shape the future of services for individuals with intellectual and developmental disabilities (IDD).

Reporting directly to the COO, the Vice President of Operations will provide both strategic and operational leadership for $100M+ adult services programs, driving growth, operational excellence, innovation, quality outcomes, and leadership development across the organization. The ideal candidate is an experienced systems thinker and people leader who thrives in complex environments and is passionate about empowering individuals, families, and communities.

This is a highly visible leadership opportunity for someone who can balance strategy with execution, inspire high-performing teams, and continuously improve service delivery through collaboration, accountability, and innovation.

Organizational Development

• Collaborate with other senior leaders to improve our position in the service markets through advocacy, professional association initiatives, and agency-wide initiatives.
• Gather information and analyze trends that would impact agency position.
• Promote organizational capacity to interested partners.
• Support the prioritization of service initiatives and resource allocation.

Program Leadership and Management

• Operational oversight of CT, PA, and DE Adult Programs, and provide guidance and strategies to support quality and growth ($100M+)
• Support the development and maintenance of collaborations which are essential when services to one person are delivered by multiple units or departments.
• Assure that processes are in place and managed to promote effective and efficient delivery of services.
• Engage leaders throughout the service areas to identify opportunities for improvement and innovation.
• Ensure systems are in place to meet or exceed the quality standards of our funders and the organization.
• Model decision-making with transparent and accessible processes for managing change and conflict resolution.
• Challenge the process and methods to ensure that we set the highest standards for success.
• Continually assess innovations in the field and promote the implementation of practices that will improve the results of the people we support.

Measurement and Accountability

• Critically evaluate performance data looking for trends or indications that new processes or skills are needed.
• Support the development of operational practices that build measurement into routines.
• Analyze fiscal data with an eye to the relationships of cost to quality and the need for further exploration or corrective action.
• Assure that corrective actions are planned, implemented, and measured.
• Assure that systems are in place and maintained to keep data flowing, assess the accuracy and reliability as needed.

Communication and Engagement

• Share agency policies and expectations with a focus on effective implementation.
• Give voice to the practical concerns of staff on the line and provide opportunities to include those who do the work in planning improvements.
• Share results and celebrate the success of individuals and teams.
• Clarify goals, strategies, and priorities and ensure that information is disseminated in a clear and timely manner.
• Encourage the heart by modeling employee recognition of individuals and teams.
• Assess the effectiveness of our supervision models, promote leadership and management best practices.
• Partnering with other organizations and community leaders to advance new innovations, and partnerships that build healthier, more sustainable communities and improve the lives of the people we serve.
• Champion improvement in the systems and funding of services.

Staff Development

• Model a learning organization, expecting that all staff need to learn new approaches and from our successes and missteps.
• Identify subject matter experts within programs who can serve as champions and support new approaches.
• Mentor Executive Directors, promote self-evaluation and help people stretch to their greatest level of contribution.
• Attract, develop, coach, and retain high-performing team members, empowering them to improve their performance and let their gifts shine.
• Collaborate with HR and other agency departments to create and implement the professional development we need to advance the agency’s capacity to serve and deliver results.

What We’re Looking For

• Bachelor’s degree and Master’s degree in Human Services, Business Administration, or related field required.
• Minimum of 7+ years in a non-profit leadership position with proven experience leading and scaling large, multi-state or multi-site adult IDD programs, with a focus on operational efficiency, growth, and leadership development.
• Strong background in Intellectual and Developmental Disabilities (IDD) required* ; Behavioral Health experience is a plus. *Waiver-funded adult IDD service environments such as residential/community living programs and other community-based supports such as CPS, employment, and day services.
• Financial oversight experience, including responsibility for budgets, P&L, and billing, ideally in multistate operations with $60 million or more in annual revenue.
• Experience with pay-for-performance and performance-based service models.
• Skilled in setting operational standards, ensuring service delivery efficiency, and developing systems for continuous measurement and accountability.
• Demonstrated ability to drive cross-functional collaboration, foster a positive organizational culture, and implement effective change management strategies.
• Strong leadership skills, guiding towards greater independence and accountability.
• Strong business understanding and the ability to navigate complex service delivery environments is essential.
• A leadership style that is both sharp and kind, fostering a culture of growth, innovation, and high performance.
• A visionary leader who is curious, adaptable, and excited about driving innovation, particularly through leveraging technology to improve service delivery and client experience.
• A passionate and proactive leader who aligns with the mission of empowering individuals, families, and communities.

Why KenCrest?

KenCrest provides educational services to children and families in Philadelphia. We also provide community based support to people with developmental or intellectual disabilities and their families—from newborns to seniors—in Pennsylvania, Delaware, and Connecticut. KenCrest believes in empowering equal opportunities for everyone no matter their race, gender, age, mental, emotional, or physical ability. We pride ourselves on creating inclusive environments, as much as advocating for inclusive environments. KenCrest serves over 12,500 individuals per year with a dedicated staff of over 2,100 employees.

Additional Details:

• Flexible hybrid work schedule, with HQ in Blue Bell, PA.
• Executive leadership opportunity with significant organizational impact
• Competitive benefits and compensation structure
• Mission-driven culture

KenCrest is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

If you are interested in learning more about this opportunity, please apply directly through LinkedIn or email Becky Friesland at View email address on click.appcast.io . VSG has been exclusively retained to lead this critical search on behalf of KenCrest.