Field Service Specialist

Field Service Specialist

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking costs, and input work orders.

Assist the Maintenance Supervisor with the following:

• Communication with all customers, internal and external including over the phone troubleshooting
• Processing of field service work orders
• Parts ordering
• Coordination of outside vendors
• Coordinate and dispatch all road mechanics in a timely manner
• Ensure unparalleled customer satisfaction and raise customer issues to Maintenance Supervisor
• All other tasks assigned by Management
• Adhere to company policies and procedures

Requirements:

• High School diploma with experience in the heavy equipment industry
• Prior experience in the equipment rental industry within a service capacity

Skills:

• Understanding of fleet maintenance
• Customer service resolution
• Ability to develop rapport with customers
• Interpersonal communication
• Technical diagnostics

Pay Range: $25.00 - $27.00 per hour

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave. Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.