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Service Advisor

Southern Tire Mart at Pilot LLC

Job Description

Job Description

Key Responsibilities:

  • Greet customers in a professional, courteous, and friendly manner.

  • Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.

  • Create, manage, and update service tickets within the system accurately.

  • Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.

  • Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.

  • Process payments and complete necessary paperwork upon service completion.

  • Maintain accurate, up-to-date service records and documentation.

  • Keep the front counter area clean, organized, and welcoming.

  • Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.

Requirements:
  • High school diploma or GED required.

  • Must be at least 18 years old and able to pass a pre-employment drug screen.

  • Previous experience in sales, service writing, or customer service preferred.

  • Strong verbal and written communication skills.

  • Ability to multitask and stay organized in a fast-paced environment.

  • Basic computer skills and familiarity with POS/service management systems.

  • Knowledge of automotive or commercial tire services is a plus.

Benefits:
  • 401(k) with company match

  • Health, Dental, Vision, and Life Insurance

  • Paid Time Off (PTO)

  • Paid On-the-Job Training

  • Career advancement opportunities

Why Join Southern Tire Mart?
  • #1 Commercial Tire Dealer in the U.S. since 2008

  • #1 Truck Retreader in North America since 2007

  • #1 North America Commercial Tire Dealer since 2012

  • Family-owned company with a culture rooted in service excellence

Vacancy posted 22 days ago
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