Assistant Site Manager

Job Description

Job Description

What you’ll be doing:

The Assistant Site Manager (ASM) will support the Site Manager in overseeing the daily operations of our car wash location. This role involves managing staff, ensuring exceptional customer service, and maintaining equipment to ensure high-quality service delivery.

• Assist the Site Manager in overseeing daily operations, including car wash processes, staff scheduling, and inventory management.
• Ensure that all car wash equipment functions properly and perform routine checks and maintenance.
• Assist in recruiting, onboarding, and scheduling employees to meet operational needs.
• Ensure that all customers receive exceptional service and address any issues or complaints promptly and professionally.
• Assist in managing customer relations, including handling service inquiries and resolving disputes.
• Promote a customer-focused culture, ensuring staff adhere to service standards and best practices.
• Assist in managing daily operational reports, including sales, inventory, and equipment status.
• Identify opportunities for operational improvements and provide recommendations to the Site Manager.
• Participate in ongoing training and development to stay updated on industry best practices and innovations.

What you’ll bring to the team:

• High school diploma or equivalent; associate's degree or higher in Business Management or a related field is a plus.
• Proven leadership experience, with the ability to guide and motivate teams effectively.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent customer service skills with a focus on creating a positive customer experience.
• Ability to work independently with minimal supervision, demonstrating high levels of integrity and responsibility.
• Basic understanding of car wash equipment and maintenance procedures.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Capable of standing for long periods and working outdoors in varying weather conditions, such as rain, snow, and sun.
• Basic computer proficiency and familiarity with point-of-sale (POS) systems.

COMPETENCIES

Problem- Solving

Team Collaboration

Customer Centric Approach

Job Knowledge & Technical Skills

Drives Results

Safety & Compliance

El Car Wash Benefits:

• Full Comprehensive Benefits
• 401K Retirement Savings Plan with a 4% Match! FREE Money!!
• On-the-Job Training and Career GROWTH
• Pet Insurance
• Work-Life Balance
• Mental Health Days
• Paid Time Off
• Maternity Leave
• Paternity Leave
• Tuition Reimbursement
• Neurodivergent Hiring Program
• FREE Car Washes!

A little bit about us:

Founded in 2011 and proudly headquartered in Miami, El Car Wash is Florida’s #1 express car wash and we’re just getting started.

At EL, we’re not just washing cars. We’re transforming the car wash experience. With state-of-the-art technology, eco-friendly practices, and an unmatched customer experience, El Car Wash is setting a whole new standard. Our unlimited wash programs, customer-first amenities, and innovative services make us a destination, not just a stop.

At El Car Wash, our people drive our success. We’re passionate about creating a fantastic work environment, empowering neurodivergent individuals, supporting our Veterans, and giving back to the communities we call home. From partnerships with the Florida Panthers and Detroit Lions, to collaborations with Baptist Health, AdventHealth, and Zoo Miami, we’re committed to making a difference- both on and off the road.

Join a team that's fast-growing, community-driven, and committed to excellence. Your career is about to shine!

El Car Wash is an Equal Opportunity Employer