Customer Service Representative

Call Center RepresentativeDo you have Call Center experience? Are you fluent in English and Spanish? Do you have Customer Service experience? Please take advantage of this wonderful opportunity in our El Monte office.We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with schools to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Fast paced environment. Must be able to work and be productive under minimal supervision. To thrive in this role, the candidate should be a friendly, tech-competent team player with a proven ability to build strong relationships within the community. A passion for helping others is essential.Bilingual a must: Must be fluent in English and Spanish.Benefits/PerksCompetitive CompensationCareer Growth OpportunitiesResponsibilitiesReceive inbound calls and place outbound calls to schools to promote our educational programIdentify the reason for the customer's call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUpsell products and services when appropriateUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsProvide program overview to school's personnel via ZoomAttend trainings to maintain up-to-date skills and knowledgeQualificationsBilingual is Preferred: Fluent in Spanish and EnglishHigh school diploma/GEDPrevious experience as a Call Center Representative or in a similar role is preferredExcellent phone and verbal communication skillsUnderstanding of active listening techniquesFamiliarity with Customer Relationship Management (CRM) programsAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectivelyCompensation: $18.00 - $20.00 per hour