Front Desk Agent

Front Desk Agent

Job Category: Guest Srv & Front Desk

Full-Time

Hampton Inn & Suites Buffalo - Downtown 220 Delaware Avenue Buffalo, NY 14202, USA

Travel Required: No

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our great team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Typical Schedule: Morning Shifts: 7 AM 3 PM, Evening Shifts: 3 PM 11 PM, Weekend Availability needed

Pay range: $17.00 - $18.00

At Buffalo Lodging, we are committed to keeping our most important assets our employees healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Skills

Preferred Utilize Personal Computer

Novice

Preferred Microsoft Office

Novice

Behaviors

Preferred Dedicated

Devoted to a task or purpose with loyalty or integrity

Preferred Enthusiastic

Shows intense and eager enjoyment and interest

Preferred Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Preferred Team Player

Works well as a member of a group

Motivations

Preferred Peer Recognition

Inspired to perform well by the praise of coworkers

Preferred Self-Starter

Inspired to perform without outside help

Preferred Goal Completion

Inspired to perform well by the completion of tasks

Preferred Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.