Field Service Engineer - Industrial Printing

Durst Image Technology US has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast‑growing company based in Rochester, NY that sells and services large format, label, and corrugated ink‑jet printers in North America. Our customers are commercial service providers and industrial enterprises, with products requiring a printed surface design. We offer a 6‑month FSE training program, including weeks at our Rochester HQ and on‑field shadowing of other FSEs. We expect you to build strong customer relationships, deliver outstanding service, and contribute to the company’s growth. Here are some examples of the skills/experience/hobbies we find typical in our FSE employees: RC Car and Planes Robotics experience Automotive repair Motorcycle rebuild and repair Bicycle repair/modifications Small engine repair Automation machine repair Mechatronics students Machine assemblers or repair Marine mechanics Responsibilities The purpose of the Field Service Engineer is to ensure timely and cost‑effective installation, repair, removal/relocation, and technical support of Durst products while maintaining a high level of customer satisfaction. Provide timely and effective installation of Durst products and services. Perform effective initial customer operator/maintenance training, as required. Maximize Durst equipment uptime through timely response and efficient repair and maintenance to ensure high levels of customer satisfaction. Efficiently manage utilization of Durst assets (parts, tools, test equipment, autos) and resources (travel expenses, phone, etc.) to achieve targeted financial results. Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner and always present a professional image to Durst customers. Complete all job‑related administrative aspects (call reports, part returns, time/expense reporting, etc.) on time and error free. Qualifications Previous experience in printing or related industry Great attitude and eagerness to learn Strong mechanical aptitude and good dexterity Excellent communication and customer service skills Proficient computer skills High school diploma or equivalent Experience or training within some form of mechanical discipline Willingness to travel as needed, typically up to 75% of the time (or more during your initial training period) – mostly overnight travel via car and plane throughout USA & Canada Valid driver license English proficiency Ability to safely lift up to 50 pounds and push, pull and reach for boxes and parts weighing up to 50 pounds Nice‑to‑Have Qualifications Associates degree or equivalent training and/or experience At least a few years of field service experience Familiarity with reading schematics and wiring diagrams Hands‑on experience with hand tools Working knowledge of multimeters for electrical testing Working knowledge of AC and DC up to 3 phase Strong understanding of computer hardware and software #J-18808-Ljbffr Durst Image Technology