IT Specialist

Job Description Government Retirement & Benefits, Inc. (GRB) is an industry leader in Federal Human Resources cloud applications offered via a Software-as-a-Service (SaaS) model. GRB is seeking an IT Operations Specialist to support the day-to-day maintenance of IT systems and respond to technical issues. The preferred candidate should demonstrate excellent organizational skills and adeptness at multitasking in a dynamic setting. Responsibilities Technical support - Provide technical support to users, troubleshoot issues, and resolve requests Network management - Analyze, test, and maintain networks, including local area networks (LAN), wide area networks (WAN), and cloud networks Security and privacy - Ensure the security and privacy of networks and computer systems, including data protection and encryption. Support security efforts including security audits, and assessments Software and hardware - Install and configure software and hardware components including upgrades, and enhancements. Perform monitoring and diagnostic. Database administration - Perform database administration and management. Assist in facilitating data exchange between GRB and customers, troubleshooting issues, and ensuring data integrity System maintenance - Perform system maintenance, including data backup and system security operations. Aid in license and configuration management tasks Documentation - Update technical documentation to reflect changes in system configurations and settings Research - Research and implement technological solutions to ensure sufficient systems capacity for organizational needs Education and Required Experience BS in Computer Science, Information Technology, or equivalent Professional Certification (eg. CCNP, MCSE) is desirable 3+ years of IT Specialist experience Qualifications Eagerness to offer functional support for various IT systems and applications, with a focus on learning and growth Knowledge of fundamental cybersecurity measures and willingness to learn and implement security best practices Strong aptitude for providing technical assistance and support to end-users Basic knowledge of hosting environments and cloud services, with a willingness to learn and collaborate with hosting providers Strong organizational skills and attention to detail Excellent communication skills, both verbal and written #J-18808-Ljbffr