Desktop Support Specialist

Together We Grow – One Mission, One Team – With a Commitment to Serve MUST HOLD AN ACTIVE SECRET CLEARANCE What You'll Get to Do: Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Ensure proper ticket‑handling according to guidelines set in place. Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns. Ensure customer related tasks are completed within the timeline set. Troubleshoot and resolve local and networked Multi‑Function Devices, printers, and other hardware components. Assist other technicians in resolving complex issues. You’ll Bring These Qualifications: Must be a US Citizen and possess a DoD Secret Clearance. HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version 11. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Basic network troubleshooting skills. Excellent customer service skills. Excellent oral and written communication skills. These Qualifications Would be Nice to Have: Organized and detail‑oriented. Strong leadership skills. Self‑motivated/ self‑directing. Strong collaboration, prioritization, and adaptability skills required. Relationship building. Ability to manage and prioritize own work, and that of their team. Independent decision making. Analytical thinking; thinking out of the box. Ability to effectively communicate with all organizational levels (SME to Senior Management). Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.). US Pay Range $40—$45 USD --- Why Us? At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people. We offer the opportunity to work in dynamic, fast‑paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow. Join us and be part of a team where your work matters. --- Benefits We offer a comprehensive and flexible benefits package designed to support your health, well‑being, and financial security. Benefits include: Medical, Dental, and Vision coverage TRICARE Supplemental Critical Illness insurance Company‑Paid Life and Short‑Term Disability insurance Optional Long‑Term Disability Paid Leave 401(k) Retirement Plan Identity Theft Protection Employee Discounts Wellness Seminars For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement. --- Pre‑Employment Screening: All candidates must successfully complete pre‑employment screening, which may include a criminal background check, motor vehicle record review, and 5‑panel drug screening, in accordance with company policy and applicable laws. --- Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law. --- Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance. #J-18808-Ljbffr