Part Time Patient Check-In Representative

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Part Time Patient Check-In Representative Position involves duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles significant higher‑level administrative tasks. Schedule: Part‑time weekend position. Will be working every Saturday & Sunday, 9:30 am – 2:00 pm. Location: 20 Wall St., Burlington, MA 01803 Department: Central Check‑In Primary Responsibilities Completes check‑in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards. Identifies patients with incomplete registrations and, if needed, calls Central Registration Office or scans insurance card for follow‑up. Ensures patients are registered with the correct accounts, verifies and updates demographic and insurance information, and ensures all required forms are completed and signed for compliance or billing purposes. Collects payments, co‑payments, and past‑due balances and posts them to the appropriate account and date of service. Completes end‑of‑day cash processing reconciliation by balancing the daily deposit with the Resolute user batch, completing all cash‑related forms, and making the daily deposit at the drop safe. Adheres to all established cash receipts policies and procedures. Will perform daily business office cashier functions assigned for business needs including: Receives funds from users in practice areas, counts money to verify cash receipts, researches and resolves problems with transactions and balances, and reconciles daily practice collections to the Daily Collection Repost (DCR). Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort. Balances cash and receipts, prepares and provides cash receipts with required reconciliation and tally documents, and maintains ongoing daily and monthly area statistics. Reports may include the user batch report and a copy of the DCR. Runs and/or reviews end‑of‑day reports, identifies variances, follows up with users for corrections, tracks errors and losses to ensure accuracy, and communicates with area supervisors or end users when expected collections are not received or an error is discovered. Posts payments (e.g., petty cash checks), researches discrepancies between posted balances and deposits (e.g., bank discrepancy/variances), makes adjustments into Epic's Resolute as needed, and works with Billing Operation staff to resolve Resolute posting errors. Ensures change is available daily for department users, prepares daily change banks, separates banks from the daily deposit to ensure availability for the next day’s collection, and performs periodic confirmation counts on department cash change banks. Places coin orders as needed through Bank of America to ensure availability of change on site. Provides regular feedback and individual training to site staff regarding cash handling and end‑of‑day deposit procedures. Maintains and routinely updates the required cash handling forms, keeps adequate supplies of such forms for all departments, and orders, maintains and distributes supplies including all collections and bank deposit forms, imprinted deposit slips, bank deposit bags, and other related items. May review, research, and correct information as needed for work business reports or work queue, including but not limited to incoming referral work queue, missing coverage reports, and outstanding balance reports after 90 days in role. May provide information to patients as requested, order ambulance and/or coordinate transportation when needed, perform overhead pages for Rapid Response, arrange for Interpreter Services, and provide site phone coverage as necessary. Performs other duties as assigned. Accesses only the minimum necessary protected health information (PHI) for the performance of job duties and actively protects the confidentiality and privacy of all PHI in all its forms, taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols and follows HIPAA privacy guidelines. Required Qualifications High School Diploma or GED. 1+ years of customer‑facing experience in a business role (e.g., healthcare or hospitality check‑in with cash handling, insurance verification, payment collection, banking, billing, or end‑of‑day reconciliation). Intermediate level of proficiency with computer skills (keyboarding, data entry, and moving quickly between multiple application systems, proficient in email). Ability to work every Saturday & Sunday, 9:30 am – 2:00 pm. Preferred Qualifications Previous Epic experience. Working experience with cash handling and end‑of‑day balancing procedures. Working knowledge of check‑in or registration procedures and self‑pay collections in a healthcare environment. Soft Skills Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills. Demonstrated ability to work under time pressure, juggle multiple priorities, and manage deadlines. Teamwork, flexibility, reliability, adaptability, and ability to be flexible with work schedule. Attention to detail and demonstrated multi‑tasking skill. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—a corporate priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr