Front Desk Supervisor

Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point.Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience.SUMMARY: The Front Desk Supervisor oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.DUTIES AND RESPONSIBILITIES:Organizes, directs, and monitors daily activities of front desk agentsEnsures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followedEstablishes procedures, prepares and coordinates schedules, and expedites workflowAssists with hiring, training, motivating, and rewarding front desk agentsReviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignmentsReviews the daily room availability and informs all appropriate staffReviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staffEnsures all necessary reports and forms are completed dailyPerforms front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotelEnsures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as neededAssists front desk agents with resolution of guest problems/complaints as neededMonitors and maintains front desk areaPossesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractionsPerforms other related duties as assigned by managementSUPERVISORY RESPONSIBILITIES:Directly supervises employees within the department(s)Indirectly supervises employees within the department(s)Carries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsQUALIFICATIONS:Demonstrated proficiency in supervising and motivating subordinatesBasic competence in subordinates’ duties and tasksGood judgement with the ability to make timely and sound decisionsMust be able to speak, read, write, and understand the primary language(s) used in the workplaceCommitment to excellence and high standardsExcellent written and oral communication skillsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAcute attention to detailStrong organizational, problem-solving, and analytical skillsAbility to manage priorities and workflowExcellent customer service skillsAbility to understand and follow written and verbal instructionsProfessional appearance and demeanorAbility to effectively communicate with people at all levels and from various backgroundsEDUCATION AND EXPERIENCE:Bachelor’s degree or equivalent preferredFour years of front desk related experience or equivalentCOMPETENCIES:Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Continually required to stand, walk, bend, and reachContinually required to utilize hand and finger dexterity to operate a keyboard and office equipmentOccasionally required to lift/push/carry items up to 25 lbs.SALARY: 24.00-26.00BENEFITS:Medical, Dental, and Vision InsuranceVoluntary Short-Term and Long-Term DisabilityCompany paid Basic Life and AD&D Insurance401(k) with Company matchPaid Time Off and State required sick pay8 Paid HolidaysHotel discounts by brand #J-18808-Ljbffr