IT Project Manager

Title: IT Project Manager
Location: North Chicago IL
Duration: 6 months
Pay Rate: $70-$75


Must Have Skills:
• Project Management experience handling cross functional teams
• Worked on Security/Compliance/Infra related projects is a plus
• Great communication skills


Perform technical program or project management across a variety of Commercial Patient Services projects.
Project Planning and Management:
o Create project charter including scope, objectives, team, stakeholders and deliverables.
o Develop detailed project plans, including schedules and resource allocation.
o Define clear performance indicators to track project progress and success.
o Monitor project progress along with performance indicators and adjust plans as necessary to ensure successful delivery.


Agile Project Management Facilitation:
o Serve as a facilitator for agile ceremonies, such as daily stand-ups, sprint planning, sprint reviews, scrum of scrum call and sprint / release retrospection.
o Promote and support agile methodologies within the team, ensuring adherence to best practices.


Team Coordination and Collaboration:
o Act as a liaison between technical teams, stakeholders, and BTS management.
o Facilitate effective communication and collaboration among team members.
o Remove obstacles blocking team progress and enhance team productivity.


Risk and Issue Management:
o Identify potential risks and issues early in the project lifecycle.
o Develop mitigation strategies and coordinate the resolution of issues as they arise.


Stakeholder Management:
o Establish and maintain strong relationships with project stakeholders.
o Communicate project status, updates, and insights to stakeholders regularly.
o Gather stakeholder feedback and incorporate it into project planning and execution.


Release Management:
o Ensure deliverables meet quality standards and project requirements in compliance with Client DevOps / IT SLC standards.
o Ensure all the projects stage gates are completed on time for successful deployment
o Ensure pre-deployment and post-deployment activities are successfully completed
o Ensure handoff to operations team is comprehensively completed, including functional & technical KT, SOP creation & approval, hypercare, etc.


Technical Understanding:
o Possess a solid understanding of technical concepts to effectively manage and communicate with development teams.
o Ensure technical feasibility and alignment with overall project goals.


Continuous Improvement:
o Post project completion, conduct a post-mortem or lessons learnt with project and technical teams to analyze the success and areas of improvement.
o Collaborate with Product Owners and technical teams to create tech depts to enhance the systems efficiency and effectiveness.


Deliver the following outcomes as part of the Agile Technical Project Management Service:


Agile Project Management Facilitation:
Outcome: Facilitate agile ceremonies effectively to ensure team adherence to agile methodologies and best practices.
Performance Metric:
Conduct 100% of scheduled agile ceremonies (e.g., daily stand-ups, sprint planning) with documented outcomes and action points.


Team Coordination and Collaboration:
Outcome: Enhance team productivity through effective communication and collaboration.
Performance Metric:
Report a reduction of at least 70% in team-reported obstacles within each project cycle.
Achieve a minimum 90% satisfaction rate from team members in periodic collaboration and communication surveys.


Risk and Issue Management:
Outcome: Proactively manage risks and issues to minimize impact on project delivery.
Performance Metric:
Identify and document 100% of known risks and issues.
Resolve 90% of critical risks/issues within two weeks of identification.


Stakeholder Management:
Outcome: Maintain effective stakeholder relationships and communication.
Performance Metric:
Deliver project status updates to stakeholders with 100% on-time delivery.
Incorporate stakeholder feedback into planning and execution with at least 90% acceptance rate on adjustments.


Release Management:
Outcome: Ensure project deliverables meet quality standards and comply with Client DevOps/IT SLC standards.
Performance Metric:
Complete 100% of pre-deployment, post-deployment activities, and project stage gates on time.
Achieve zero critical incidents post-deployment within the hypercare period


The provider should deliver Agile Technology Project Management services in accordance with Client's standards. The scope of services shall include:
• Utilizing Client standard tools, including JIRA, Smartsheet, and Power BI, for project management and reporting purposes.
• Completing all assigned Client Software Life Cycle (SLC) trainings to maintain compliance.
• Utilize the Agile Portfolio Management Playbook of Patient Services BTS team