Behavioral Health Technician -PT

Job Description

Job Description:\n\nJob Title: Behavioral Health Technician(BHT) - 3.3 Residential\nType and FLSA Status: Non-Exempt \nReports To: Clinical Director \nLast updated: 08.2026\n\nABOUT HER CAMPAIGN\nHER Campaign is a faith-based nonprofit organization dedicated to supporting individuals impacted by substance use disorders, trauma, and co-occurring mental health needs, including survivors of human trafficking. Since our founding in 2016, HER Campaign has supported individuals through crisis intervention, stabilization, and various stages of recovery and restoration.\n\nOur mission is to empower individuals to heal, grow, and discover purpose through a continuum of care that integrates safe environments, trauma-informed practices, therapeutic support, spiritual support, and community connection. We are committed to creating environments where individuals can stabilize physically, mentally, emotionally, and spiritually while being supported in their journey toward healing, recovery, and long-term restoration.\n\nRooted in the belief that “Hospitality Comes First,” HER Campaign fosters a culture of dignity, respect, compassion, accountability, and excellence. We believe every individual deserves to be treated with honor and provided with the support, resources, and opportunities necessary to pursue healing and a future of hope.\n\nThrough its affiliated licensed entities, HER Campaign supports the development and operation of substance use disorder and related supportive services designed to meet the needs of individuals with substance use disorders, including individuals with co-occurring mental health needs. Programs may also serve individuals with trauma histories and other complex needs, including survivors of human trafficking. Services are provided through appropriately licensed entities in accordance with applicable state licensing requirements, regulatory standards, payer requirements, and evidence-based practices, including the ASAM Criteria when applicable.\n\nHER Campaign provides mission alignment, organizational leadership, administrative infrastructure, and operational support to strengthen the delivery of safe, effective, compassionate, and person-centered services across its programs and locations.\n\nPROGRAM PHILOSOPHY\nHER Campaign supports trauma-informed, person-centered, strengths-based, and holistic recovery environments that recognize the integration of mental, emotional, physical, social, and spiritual well-being.\n\nPrograms are designed to meet individuals where they are and provide appropriate support based on their needs, goals, level of care, and recovery journey. Services are delivered in a manner that promotes dignity, safety, accountability, personal responsibility, connection, and hope.\n\nLicensed substance use disorder services are provided through affiliated licensed entities in accordance with applicable state licensing requirements, regulatory standards, payer requirements, and evidence-based practices, including the ASAM Criteria when applicable.\n\nSpiritual support may be incorporated into services and activities consistent with the individual's preferences and goals. Participation in spiritual activities is voluntary and client-centered.\n\nPOSITION OVERVIEW \nAt HER Campaign, the role of Behavioral Health Technician (BHT) serves the functions commonly identified as a Rehabilitation Aide (RA) within ASAM Level 3.3 Clinically Managed High-Intensity residential treatment programs. BHTs play a key role in supporting individuals with substance use disorders, co-occurring behavioral health conditions, and those who have survived human trafficking and exploitation by facilitating daily program operations, maintaining a structured therapeutic environment, and assisting with the implementation of treatment-related support activities and recovery-oriented services as identified by qualified clinical staff and delegated by the Clinical Director or other qualified behavioral health professional.\n\nThe BHT role is a non-clinical support position that implements, supports, and reinforces treatment plans developed by licensed or qualified clinical staff and does not independently diagnose, assess, or provide clinical treatment. Working under the direction of the Clinical Director and the program management team, BHTs provide compassionate, trauma-informed, person-centered care that promotes safety, stability, recovery, dignity, and personal growth. As part of an interdisciplinary treatment team, BHTs help create a recovery-oriented therapeutic residential environment that supports clients engagement, accountability, and progress towards individual treatment goals. \n\nBecause ASAM 3.3 services are designed for individuals experiencing significant cognitive, emotional, behavioral, or functional impairments related to substance use and co-occurring conditions, BHTs provide consistent structure, supervision, coaching, redirection, and reinforcement of support activities and recovery skills throughout the day.\n\nBHTs are responsible for maintaining a safe, supportive, and structured living environment; supervising daily activities and resident interactions; supporting life skills development; observing and documenting client behaviors, participation, observe and document resident self-administration of medications and provide medication observation support in accordance with physician orders, organizational policy, and applicable regulations. BHTs do not independently administer medications unless specifically trained and authorized under state law and organizational policy; facilitating recovery-oriented and therapeutic activities; conducting routine safety monitoring; and helping individuals engage in treatment, recovery planning, and program expectations.\n\nThe BHT serves as a frontline support professional, modeling healthy behaviors, professional boundaries, emotional regulation, and recovery-focused living while helping residents develop the skills necessary to achieve stabilization, sustain recovery, and successfully transition to greater independence within the community. Through consistent engagement, observation, and communication with clinical staff, the BHT contributes to the delivery of high-quality residential treatment services that align with ASAM criteria, trauma-informed care principles, and all applicable Montana licensing and Medicaid requirements.\n\nKEY RESPONSIBILITIES \n\nDirect Care & Resident Support \n\n \n Provide direct, trauma-informed care and daily support to residents in both individual and group settings. \n \n Maintain a safe, respectful, and empowering environment for all residents, ensuring trauma-informed practices are upheld at all times. \n \n Conduct routine resident safety checks, attendance verification, and environmental monitoring to promote safety, security, and program compliance.\n \n Observe and document medication self-administration and assist with medication observation procedures in accordance with organizational policy, physician orders, and applicable regulations.\n \n Assist with structured psychoeducational, recovery-support, recreational, and skill-building activities as assigned, trained, and supervised by qualified staff.\n \n Support residents in following individualized treatment goals, recovery plans, and continuing care recommendations established by qualified clinical s\n \n Assist with grocery shopping, meal prep, inventory, and ordering supplies as needed\n \n Reinforce treatment goals, recovery skills, coping strategies, and healthy living practices identified within resident treatment plans.\n \n Support residents in developing activities of daily living (ADLs), independent living skills, and community reintegration skills.\n \n Transport clients as authorized by program policy, ensuring safety protocols and documentation requirements are followed.\n\nDocumentation & Compliance \n\n \n Complete timely, accurate, and objective documentation of resident interactions, objective observations, support activities, and significant events in accordance with organizational policies and documentation standards within scope of training.\n \n Maintain up-to-date records of all treatment activities, behavioral observations, and incident reports.\n \n Communicate regularly with clinical and medical staff regarding residents' treatment plans and status. \n \n Maintain resident confidentiality and comply with HIPAA, 42 CFR Part 2, organizational policies, and all applicable state and federal regulations.\n \n Maintains confidentiality of substance use disorder treatment information in accordance with HIPAA, 42 CFR Part 2, and organizational confidentiality policies, including appropriate handling of protected health information and release of information requirements.\n\nIntake & Admission Process\n\n \n Assist with intake and admission processes under the direction of clinical and program staff, including resident orientation, completion of non-clinical admission paperwork, property inventory, and facility orientation.\n \n Assist with property inventory and belongings searches in accordance with organizational policy and safety procedures.\n \n Support admission-related logistics, including transportation coordination and general program orientation activities.\n \n Clinical assessments, diagnosis, and treatment planning are completed exclusively by qualified clinical staff.\n\nCollaboration & Communication \n\n \n Participate in team meetings and ongoing training to support professional development and quality care. \n \n Maintain open communication with supervisors, clinicians, and other interdisciplinary team members. \n \n Promptly report incidents or concerns to leadership and participate in investigations as needed. \n\nAdministrative & Facility Support \n\n \n Perform general administrative duties including answering phones, filing, scanning, and faxing.\n \n Assist with maintaining organized medical records and supporting documentation\n \n Support day-to-day facility needs and program operations as directed.\n \n Assist with structured recreational, milieu, and recovery-support activities involving facility animals and outdoor spaces, as directed by clinical and program staff and in accordance with resident treatment plans and organizational policy.\n\nCrisis Intervention Responsibilities\n\n \n Utilize approved de-escalation and crisis intervention techniques within the employee’s level of training and established program protocols to maintain resident safety and reduce behavioral escalation.Utilize approved de-escalation and crisis intervention techniques to maintain resident safety and reduce behavioral escalation.\n \n Immediately report safety concerns, suspected abuse or neglect, self-harm risks, elopement risks, and other critical incidents according to policy.\n\n \nEXPERIENCE/EDUCATION\n\n \n High School diploma or GED required\n \n Minimum 1 year of work experience in healthcare, behavioral health, residential care, or a related human services environment preferred\n \n Must be at least 18 years of age\n \n Ability to obtain and maintain required certifications and training within established timeframes\n \n Ability to work evenings, weekends, holidays, and overnight shifts as assigned\n \n Ability to perform essential job functions with or without reasonable accommodation\n\nTraining and Health Requirements\nEmployee must complete required onboarding and ongoing training as a condition of employment and completion of required orientation and competency-based training prior to independent assignment of duties., including but not limited to:\n\n \n Trauma-informed care training and application in clinical practice\n \n Crisis intervention/de-escalation training (CPI or equivalent)\n \n CPR and First Aid certification (must remain current)\n \n 42 CFR Part 2 confidentiality requirements\n \n Program-specific clinical, documentation, and compliance training\n\nEmployee must also meet the following conditions of employment:\n\n \n Successful completion of all required background checks (including criminal background, registry checks, and exclusion list screening as applicable)\n \n Negative tuberculosis (TB) screening prior to or upon hire, with ongoing testing as required by program policy or public health guidance\n \n If assigned to duties involving client transportation or driving on behalf of the program, employees must possess a valid driver’s license, maintain an acceptable driving record, and meet agency insurance requirements. \n\nSKILLS/COMPETENCIES\n\n \n Demonstrates commitment to the organization's mission, values, code of conduct, trauma-informed principles, and resident rights.\n \n Knowledge of community resources and the appropriate use of these resources. \n \n Ability to prioritize tasks, manage time effectively, and respond appropriately to changing resident and program needs.\n \n Strong writing skills and proficiency with Microsoft Word and other computer program software.\n \n Strong communication skills and reasoning ability. \n \n Strong knowledge of ethical principles \n \n Previous experience in residential care, behavioral health, or trauma-informed settings strongly preferred.\n \n Ability to remain calm and compassionate in high-stress or crisis situations. \n \n Excellent communication, documentation, and interpersonal skills. \n \n Commitment to confidentiality and compliance with HIPAA standards. \n \n Willingness to participate in ongoing training and reflective supervision. \n \n Knowledge of trauma-informed care, recovery-oriented practices, and person-centered service delivery.\n \n Ability to establish and maintain professional boundaries with residents.\n \n Ability to recognize and respond appropriately to behavioral health crises, substance use relapse indicators, and safety concerns.\n \n Knowledge of confidentiality requirements, including HIPAA and 42 CFR Part 2.\n \n Ability to work effectively with individuals experiencing substance use disorders, co-occurring disorders, trauma histories, and complex psychosocial needs.\n \n Ability to accurately observe, document, and communicate resident behaviors, progress, and concerns.\n \n Ability to work independently while maintaining effective communication with the interdisciplinary treatment team.\n\nPHYSICAL AND WORK ENVIRONMENT\nThis position performs work in office, program, remote, and community settings as assigned. The employee may be required to sit, stand, walk, travel between program locations, attend meetings, and respond to operational or clinical needs consistent with the responsibilities of the position.\n\nThe position requires the ability to communicate effectively in person, by telephone, and electronically; operate computers and electronic health record systems; review and prepare documentation; and respond appropriately to urgent or crisis situations requiring consultation, decision-making, or other responsibilities within the scope of the position.\n\nThe work environment may include exposure to emotionally intense situations involving individuals e