Client Advisor - Luxury Accessories - New York City (UES)

Job Description

Job Description

CLIENT ADVISOR

NEW YORK CITY | LUXURY ACCESSORIES BRAND

This is a luxury accessories brand built on a foundation of craftsmanship, heritage materials, and understated elegance. We are seeking a skilled and experienced Client Advisor to be one of the key faces of the boutique in New York, someone who can bring the Maison's craftsmanship story to life through genuine, personalized client relationships.

As Client Advisor, you'll deliver an exceptional, considered experience to every client who walks through the door, while helping to uphold the Maison's identity, values, and positioning on the floor every day.

The Role

You'll be a driving force behind the boutique's client experience and sales performance, building genuine relationships, understanding what each client is truly looking for, and guiding them through the Maison's collection with real product knowledge and craft. You'll work closely with the Boutique Manager to help the store run smoothly and represent the brand at the highest level.

This role is ideal for a polished, experienced luxury retail professional who takes real pride in the details, of service, of product, and of the relationships they build over time.

Profile of the Ideal Candidate

• A genuine passion for retail, craftsmanship, and building long-term client relationships

• Excellent interpersonal skills, with strong listening ability and real attention to detail

• Impeccable presentation and a natural sense of discretion and polish

• A strong appreciation of product and an understanding of artisanal craftsmanship

• Confident and commercially minded, without ever feeling like a hard sell — client trust comes first

Key Requirements

• 3+ years of successful experience in premium or luxury retail sales is required

• Flexible availability, including weekends and key trading periods

What You'll Own

Client Experience & Relationship Building

• Deliver a personalized, considered experience to every client, consistent with the Maison's positioning

• Build genuine, lasting relationships that turn first-time visitors into loyal, returning clients

• Listen closely to understand each client's needs, taste, and occasion to guide them to the right piece

Sales Performance

• Drive individual sales performance in support of overall boutique targets

• Bring deep product knowledge to every interaction, confidently guiding clients across the full collection

• Identify natural opportunities to introduce clients to complementary pieces, always led by genuine fit, not pressure

Boutique Presentation & Operations Support

• Help maintain impeccable product presentation and boutique standards at all times

• Support stock accuracy and day-to-day operational needs alongside the Boutique Manager and team

• Assist with special events and product launches as needed

Brand Ambassadorship

• Represent the Maison's identity, heritage, and craftsmanship story authentically in every client interaction

• Stay closely informed on the collection, materials, and artisanal process to speak to it with real confidence

Success Metrics

• Strong individual sales performance and contribution to boutique targets

• Genuine client loyalty and growth of a personal client following over time

• Consistent, polished representation of the brand in every interaction

• Positive contribution to a cohesive, high-performing boutique team

Why You'll Love Working Here

• The opportunity to represent a distinguished artisanal Maison in one of its most important markets

• Deep immersion in the Maison's craftsmanship, materials, and heritage

• A polished, relationship-driven environment where quality and discretion are genuinely valued

• Room to build a real client following and grow within a growing New York presence

• Competitive compensation and bonus opportunities + commission on all sales generated

Ready to Join Us?

We'd love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

Start Date: Immediate

Location: Upper East Side