Showroom Manager - New York, NY

Customer-Obsessed Manager

Generation Tux is seeking an experienced Customer-Obsessed Manager to lead our in-store location at a world-renowned Bridal Salon in New York City. This position is responsible for managing daily operations, assisting walk-ins and appointments, and serving as a menswear expert for both brides and their wedding parties. This is a unique opportunity to operate within a prestigious bridal environment while representing a modern, innovative approach to formalwear rental.

Key Responsibilities:

• Interact with brides and their family and friends in the Bridal Salon lobby prior to and/or after their appointment to introduce the Generation Tux brand and value proposition.
• Provide best-in-class service to clients seeking formalwear for weddings and events.
• Support brides and their families by recommending appropriate formalwear solutions for every member of the wedding party.
• Deliver confident styling advice on fit, fabrics, and color coordination to meet event needs.
• Guide customers through the Generation Tux rental process - from Free Swatches to Home-Try-Ons.
• Manage a robust appointment calendar and respond to walk-in inquiries with warmth and professionalism.

Business Operations:

• Maintain high showroom standards, including merchandising, cleanliness, and brand alignment.
• Track leads and conversions using Generation Tux's CRM tools and appointment platforms.
• Handle basic administrative tasks such as appointment follow-ups, order status checks, and customer outreach.
• Liaise regularly with both the Bridal Salon team members and Generation Tux field leadership to ensure partnership success.

Team & Partnership Leadership:

• Build strong working relationships with bridal stylists and accessories stylists and sales managers.
• Serve as the in-store expert and point of contact for any Generation Tux-related questions or needs.
• Represent Generation Tux at in-store events, trunk shows, and special promotions hosted by Bridal Salon.

Requirements:

• 23 years of retail, bridal, or luxury service management experience, including direct leadership of a team of 25 people
• Proven success in driving sales performance and operational excellence
• Professional demeanor with strong interpersonal skills
• You have a strong leadership presence and hold yourself and others accountable while motivating through support and recognition
• Comfortable balancing customer-facing service with operational responsibilities like scheduling, reporting, and inventory
• Tech-savvy, detail-driven, and adaptable in a boutique-style environment
• Passion for weddings, styling, and creating memorable client experiences
• Ability to work independently in a boutique-style environment
• Proficient with digital tools and able to adapt quickly to technology
• Weekend and evening availability required

Why Join Generation Tux?

• Represent a modern leader in formalwear rental, inside one of the most iconic bridal destinations in the world.
• Lead and develop a small but impactful team while directly influencing customer experiences.
• Play a pivotal role in making weddings and celebrations stress-free, stylish, and unforgettable.

Comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.