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Customer Service Representative

ibex

Customer Support Representative

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.

This is more than just a call center job, it's an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.

Responsibilities

As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.

Your day to day will include:

  • Billing questions and payment support
  • Starting or stopping utility services
  • Account updates and service requests
  • Troubleshooting customer concerns
  • Providing clear, professional, and empathetic support
  • Navigating multiple systems and tools to find solutions quickly

Qualifications

We are looking for dependable, positive people who are ready to learn and succeed.

Successful candidates have:

  • Strong communication and customer service skills
  • Ability to stay calm and professional during challenging conversations
  • Comfort navigating multiple computer systems and applications
  • Critical thinking and problem-solving skills
  • Basic math skills for billing, balances, and payment related questions
  • Experience using basic Excel functions, including search tools and filters
  • Strong attention to detail
  • Ability to multitask and stay organized in a fast-paced environment
  • A team-oriented mindset and strong work ethic

Eligible States

This role is currently limited to candidates residing in:

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

  • 18+ years of age with a High School diploma or equivalent
  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Must remain on camera during working hours

Why Join ibex?

  • Supportive leadership and collaborative teams
  • Coaching, recognition programs, and real career growth opportunities
  • Positive, performance driven culture
  • Work from home
  • Paid training
  • 401k, Health, dental, and vision benefits
  • PTO, referral bonuses and employee discounts
  • Free cell phone for all employees!
  • Childcare assistance programs

Ready to Get Started? Apply today and start building your future with ibex!

ibex
Vacancy posted 5 days ago
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