Field Service Technician - New Orlean, LA
$18 - $20 per hourAA2IT
IT Field Technician
Traveling to two Lowes locations a day, performing hardware/network breakfix, acting as the eyes-ears-face of IT for Lowes
Top two required skills that candidates must have: Communication skills and networking knowledge (CAT6)
Work schedule for this position: M-F 8-5, OT and on-call not required
Overall years of experience required: 2 years minimum professional IT experience
Specific certifications or education needed: CompTIA A+ preferred or will be required within 6 months of employment
Conversion rate for contract to hire: $18-20
Miles per day the contractor will be driving: Varies depending on the day but could be up to 100+ a day (road warrior role)
Exact work location or city, state, zip: Multiple Lowes around the region - ideally 2501 Elysian Fields Ave, New Orleans, LA 70117 as a home store
How soon will candidate review and interviews start: ASAP
What you'll do:
- Provide exceptional customer service
- Travel within a radius of 25 to 100+ miles daily in a specific route
- Understand AC/DC and backup power concepts
- Provide excellent time management and reporting skills
- Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Occasionally works at heights of 20' to 25', lift equipment training provided
- Document efforts, issues and resolutions, close cases/tickets daily
- Experience desired in copper and fiber cabling and various terminating connectors
- Insight to POS, PC, printers, thin clients, AP's, servers, network switch equipment
Who you are:
- 1 year of IT support work experience
- A+ certification preferred or must be obtained within first 3 months of employment
- Deskside support experience and 2 years
- Desktop break/fix experience and 2 years
- Field technician dispatch experience and 2 years
- Networking experience and 2 years
Vacancy posted 7 hours ago
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