Service Manager

Job Details Job Location: Dubuque, IA 52003 Salary Range: $80,000 - $100,000 Job Shift: Day Job Category: Management Join the Martin Equipment Family! Martin Equipment is a proud John Deere construction equipment dealership. We have an immediate opening for a full-time Service Manager at our Dubuque, Iowa location. Schedule Monday–Friday, 7:00 AM to 5:00 PM, with occasional Saturday mornings as needed. Why Join Us? Stability & Growth: Work for a trusted John Deere dealership with a strong reputation in the industry. Comprehensive Benefits: 100% company-paid health insurance for you and your family, life insurance, and a 401(k) with company match. Work-Life Balance: Regular weekday hours with limited weekend requirements. Supportive Culture: A family-oriented environment where your contributions make a real impact. Career Development: Opportunities to learn, grow, and advance within a respected organization. Position Summary The Service Manager oversees all activities within the Service Department, including scheduling and supervising repairs, servicing rental and customer equipment, and ensuring compliance with safety regulations. This role also manages customer concerns, warranty claims, and the maintenance of company vehicles. Key Responsibilities Supervise and schedule department staff to meet repair and maintenance needs. Manage repairs and maintenance for customer and company-owned equipment. Maintain accurate service records. Ensure compliance with company, government, and vendor safety standards. Collaborate with equipment vendors to stay current on maintenance requirements. Address customer complaints regarding equipment condition and performance. Provide safety training to shop staff. Report damaged equipment for customer billing. Complete and submit paperwork for warranty claims and new equipment. Certify company vehicles and trailers meet D.O.T. requirements. Perform other duties as assigned. Qualifications High school diploma or equivalent. 7–10 years of experience in mechanical and electrical equipment repair and maintenance. Strong knowledge of equipment utilization and safety requirements. Scheduling and supervisory experience required. Physical Requirements Ability to sit for extended periods. Occasional climbing, bending, stooping, and lifting up to 50 lbs. Operation of a computer and standard office equipment. Adequate vision and hearing for equipment inspection and communication. Personal Protective Equipment Martin Equipment provides all required PPE, including protective glasses, gloves, and boots. Work Environment Exposure to petroleum solvents, paints, fumes, and extreme temperatures (20%). Operation of mechanical equipment. Compensation & Benefits Competitive pay based on experience. Background check (including MVR) and pre-employment drug screen required. Benefits eligibility begins the first of the month after 60 days of employment: 100% company-paid health insurance for employee and family. $40,000 company-paid life insurance and AD&D. Optional employee-paid dental, vision, disability, voluntary life insurance, and flexible spending account. 401(k) with company match up to 4%. Paid holidays and vacation. Martin Equipment is an Equal Opportunity Employer. Job Type: Full-time #J-18808-Ljbffr