Distribution Customer Service Representative

Distribution Customer Service Representative

The Expeditors International Columbus, OH branch is in immediate need of a Distribution Customer Service Representative with a record of providing excellent customer service. The successful candidate will be responsible for managing all aspects of ensuring timely and accurate movement of freight and information, while providing exceptional customer service to our wide array of existing customers in the market. The candidate should be enthusiastic and passionate about customer interaction as well as possess the ability to coordinate with other departments in the branch to respond timely and effectively to growing customer needs. Manage and facilitate the business needs of a set of customers. Be responsible for managing outbounds, inbounds, emails, phone calls and online meetings.

Expeditors Core Competencies

• Exceptional Customer Service
• Job Execution
• Reliability
• Collaboration
• Communication
• Culture
• Personal Growth and Development

Distribution Job-Specific Tasks and Duties

• Order Management
• Inbound Management

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed both at a desk and within the warehouse
• Attend meetings in alternate locations i.e. conference room for collaboration and training purposes

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

All your information will be kept confidential according to EEO guidelines.