Sales Support Coordinator I

Sales Support Coordinator I

The Sales Support Coordinator plays a critical role in ensuring the seamless flow of operations across purchasing, inventory management, and product procurement. This individual is responsible for tracking purchase orders, maintaining accurate inventory balances across multiple warehouses, and supporting procurement activities to meet business demands. In this highly collaborative role, the Sales Support Coordinator partners closely with replenishment buyers, category managers, distribution center teams, and sales stakeholders to drive alignment and operational efficiency. Success in this position requires exceptional attention to detail, a commitment to accuracy, and a proactive approach to maintaining high service levels. Additionally, this role is responsible for managing new item setups, ensuring data integrity across systems, and supporting cross-functional initiatives that enhance processes and support business growth. The ideal candidate thrives in a fast-paced environment and takes pride in delivering precise, high-quality work that directly impacts overall performance.

Compensation: The hourly rate for this position is $18.00 to $23.00. Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Data Entry and Order Management: Work closely with inventory teams to communicate on stock levels, backorders, and product availability. Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
• Customer Satisfaction: Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve customer service experience by gathering feedback and implementing established processes.
• Call Management: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues. Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Sales Support: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making. Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability. Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
• Operational Coordination: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.

Qualifications:

• Education and Experience: High school diploma or equivalent required; bachelor's degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous.
• Skills: Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively. Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.

About Aramark: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.