Customer Experience Specialist

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

ORION180 HIRING EVENT

Monday October 19 and Tuesday October 20

JOIN US FOR A REALISTIC JOB PREVIEW

STARTING PAY RATE: $21.64 PER HOUR

Selection Process

Our hiring process is designed to identify candidates who possess the skills, experience, and professional attributes needed to excel in this position. Candidates selected for consideration will complete a skills assessment as part of the interview process.

• Background and credit check
• Behavioral traits assessment

JOIN OUR TEAM AS A CUSTOMER EXPERIENCE SPECIALIST!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL, and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

WHAT YOU’LL DO:

• Provide Exceptional Customer Experiences: Support and empower agents and policyholders.
• Navigate Multiple Applications: Use various computer applications with speed and accuracy to deliver top-tier service.
• Research Solutions: Identify solutions using advanced computer-based resources.
• Maintain Privacy and Security: Work in a paperless environment, prioritizing customer privacy.
• Learn Underwriting Guides: Apply multiple underwriting guides and manuals effectively.
• Review Inspections: Make decisions on insurance risks based on completed inspections.
• Process Risks: Handle acceptable risks through our system and prepare necessary documents for those that are not.
• Communicate Professionally: Manage emails and phone calls from agents and policyholders with professionalism and care.

WHAT WE’RE LOOKING FOR:

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred Experience: Background in Personal Lines insurance and familiarity with customer databases or comparable technology.
• Licensing: Ability to obtain a Property and Casualty License
• Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
• Technical Proficiency: Experience with Microsoft Office software and insurance databases.
• Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

WHAT’S IN IT FOR YOU:

• Dynamic Environment: Thrive in a fast-paced, collaborative, and results-driven office where your contributions make a real impact.
• Career Growth: Opportunities for professional development and advancement within a supportive company culture. We believe in nurturing talent and providing the tools you need to succeed.

READY TO START YOUR CAREER?

Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email View email address on click.appcast.io to request assistance.