Specialist Residency

Compensation Type: Hourly Compensation: $20.85 The Residency Specialist provides customer service to new and continuing students related to Ohio residency for tuition purposes as well as other aspects of their student record such as financial aid and enrollment. This role assists students electronically, over the phone, and in-person. The Residency Specialist communicates with other student services areas to facilitate the consistent delivery of information and services and refers students to other departments and resources as appropriate. ESSENTIAL JOB FUNCTIONS Student Support: Serves as a College Residency Officer, maintaining responsibility for certifying in-state tuition rates for eligible students. Monitors students with temporary/contingent residency statuses and facilitates updates when appropriate. Assists individuals with understanding State of Ohio Residency requirements. Works with new and continuing students, gathering information to understand and evaluate their individual circumstances regarding Ohio residency and general policies and procedures. Maintains thorough and complete understanding of the guidelines listed in the Ohio Revised and Administrative Codes related to Ohio residency eligibility. Interprets those guidelines and relevant College and department policies and procedures to ensure compliance and determine best course of action. Reviews incoming information and documentation for completeness, evaluates the documentation confirming satisfaction of Ohio Revised & Administrative Codes requirements making the student eligible for in-state tuition, and responds to student in a timely manner. Displays technical competence working within the student information system, document management/workflow system, and other electronic tools. Conducts outreach and responds to inquiries in-person, via the telephone, and electronically. Customer Service: Provides comprehensive customer service in high volume and challenging fast-paced environment, addressing most issues on the spot and referring student to appropriate department for further assistance as necessary. Responds to student inquiries in-person, via the telephone and electronically regarding residency and related matters such as admissions, financial aid, registration and general college policies and procedures. Provides explanation and guidance related to State, College, and department requirements and processes. Classroom & Community Support: Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. General duties which may include updating/maintaining the Columbus State Residency website, residency application, and residency forms. Maintains confidentiality of student records and other information. Facilities in-person virtual presentations about residency process to campus departments, students, parents, and potential students both on and off campus. Culture of Respect: Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. OTHER DUTIES & RESPONSIBILITIES Attends all required departmental meetings and trainings. Manages multiple assignments of varying complexity while meeting federal, state, and internal regulations & procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of normal workweek schedule on an as needed basis. MINIMUM EDUCATION AND EXPERIENCE REQUIRED High School Diploma or GED. Three (3) years progressively responsible clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate. LICENSE AND CERTIFICATIONS State Motor Vehicle Operators License or demonstrated ability to gain access to work site(s). WORKING CONDITIONS Typical office environment. Regular exposure to moderate noise typical business offices. Must travel to various Columbus State campuses and sites. *CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Company Culture and Commitment There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State’s community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at View email address on click.appcast.io. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process. #J-18808-Ljbffr Columbus State Community College