Product Manager - Customer Technologies

Why Join GEICO? GEICO offers a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by providing quality coverage to millions of customers, and delivering the support they need. Founded in 1936, GEICO is a Berkshire Hathaway family company and one of the largest auto insurers in the United States. Join us and feel valued, supported, and proud to work here. Product Manager, Delivery & Customer Engagement Analytics We are evolving into a modern customer engagement platform, helping teams reach the right customers with relevant experiences across channels. This Product Manager role owns the delivery and AI‑driven optimization layer, focusing on AI‑assisted messaging delivery, customer engagement analytics, and optimization. You will drive automation, simplify delivery reporting workflows, and partner on reliability and observability requirements. Key Responsibilities Product vision & strategy Define and evolve product vision, strategy, and roadmap for messaging delivery and analytics Connect capabilities to measurable engagement performance Translate business, technical, and operational requirements into clear product strategies and actionable features Messaging delivery Own product direction across email, SMS, push, and emerging channels Improve execution visibility by surfacing send status, failures, and diagnostics Partner with engineering on delivery architecture and reliability patterns AI‑driven delivery & optimization Define product direction for AI‑assisted and agentic capabilities, including orchestration support and send‑time optimization Partner with AI engineering to turn engagement data into actionable recommendations and workflows Ensure transparency, trustworthiness, and usability of AI features in a regulated environment Customer engagement analytics Own campaign and journey reporting and analytics Simplify how users access, interpret, and act on engagement data Define analytics requirements connecting content decisions to outcomes Channel expansion Mature push and other emerging channel capabilities from a product and operations standpoint Integrate new channels cleanly with content creation and journey workflows Platform trust & reliability Define user‑facing reliability and observability requirements Partner with engineering and operations on reliability initiatives Contribute to broader platform trust goals, such as error handling and self‑serve operational workflows Automation & simplification Reduce friction in delivery monitoring, failure triage, and reporting through automation and better design Enable self‑serve experiences for users to resolve issues without escalation Discovery, delivery & measurement Lead discovery with campaign managers, marketing operations, and analytics users Prioritize features based on impact, reliability risk, business value, and effort Define KPIs for delivery success and analytics adoption Cross‑functional partnership Collaborate with journey, content, and customer‑data product managers Ensure delivery and analytics integrate cleanly across the engagement stack Own delivery and measurement slice of end‑to‑end experiences What Success Looks Like in Year One High‑impact manual workflows replaced with reliable, in‑product automation and clearer user workflows Core delivery status and reporting experiences redesigned for clarity Campaign and journey analytics become a trusted measurement tool Progress on multi‑channel delivery maturity with peer product teams User‑facing reliability requirements defined and advancing with engineering Growth Path This role owns a critical part of the platform’s engagement stack. Strong performers grow into deeper ownership of multi‑channel delivery and analytics, and toward Senior Product Manager scope as the platform expands. Qualifications 5+ years of product management experience with focus on messaging delivery, martech operations, campaign analytics, or related domains Proven experience delivering platform or internal product capabilities in complex, cross‑functional environments Understanding of messaging execution and operational realities of large‑scale campaign delivery Experience with analytics, reporting, or measurement products that turn data into action Ability to simplify complex workflows and reduce manual work through better product design Strong partnership skills with engineering, operations, design, and business stakeholders Excellent communication and stakeholder‑management skills Experience defining KPIs and using data to inform prioritization and decisions Bachelor’s degree or equivalent practical experience Optional: Enterprise messaging, marketing automation, or customer engagement platforms experience Optional: Familiarity with push/mobile/web or other digital channels Optional: Experience with reliability, observability, or operational transparency requirements Optional: Experience in regulated industries or high‑volume communications Working knowledge of SQL, data tools, or reporting systems (preferred) Advanced degree or relevant certifications (preferred) Benefits Annual Salary: $100,450.00 – $157,850.00 (subject to factors such as experience, location, and market) GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers Competitive pay, benefits, and flexibility to support well‑being Personalized development programs, mentorship, and certification assistance Inclusive and collaborative culture rooted in shared success Equal employment opportunity; accommodations for qualified individuals with disabilities No sponsorship for new applicant employment authorization for this position Location & Remote Work This hybrid position requires on‑site presence 2‑3 days a week at one of the following locations: Palo Alto, CA; Seattle, WA; Bethesda, MD. Equal Employment Opportunity Statement GEICO provides a fair and equal employment opportunity for all associates and applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. We accommodate qualified individuals with disabilities and maintain a harassment‑free workplace. #J-18808-Ljbffr Government Employees Insurance Company