Nutrition Clerk Call Center-Food Services-FT

Job Title

Answers multi-line phone calls from patients, guests and staff from any of the seven hospitals throughout North Alabama. Responsible for patient diet and allergy management across five campuses within the health system. Daily duties including data entry and the generation of reports for the Food and Nurtrition Service department. Responsible for troubleshooting and problem solving patient dietary issues in real time. Translate service preferences provided by Dietitians, nursing, and physicians into actionable instructions for Food Service production and delivery staff. Coordinates with multiple levels of management in five different hospitals to address the expressed needs of both in-patients and outpatients. Serves as a direct point of contact for the patients and their visitors to the Food and Nutrition department. Provides support for other Support Services as requested.

Qualifications

Education Preferred: High school graduate or GED.

Experience: Ability to use a computer efficiently while communicating to others in a clear concise manner. Ability to use a telephone headset while placing orders in the computer.

Additional Skills/Abilities: Requires excellent oral and written communication skills plus well-developed interpersonal skills. Ability to manage and appropriately prioritize multiple assignments in a stessful work environment. Ability to understand how systems are built and works in order to troubleshoot issues effectively and resolve problems in a timely manner. Ability to understand the impact of decisions on all areas of the system. Ability to adapt to a changing environment. Ability to effectively communicate with people from diverse socio-economic backgrounds. Understanding of Food and Nutrition Services processes and how various department areas work together. Thorough understanding of a variety of diet restrictions and how to combine food offerings in a quality, nutritious meal.

About Us

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report . With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army's Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

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