Amazon Account Specialist

Amazon Account Specialist

Founded in 1998, Rugs USA has grown into a trusted online destination for high-quality rugs that bring style and value to every space. Today, we have a growing portfolio of home and lifestyle brands, all with a shared commitment to making it easier for people to create spaces they love. Our portfolio includes Annie Selke, known for thoughtfully designed home goods rooted in quality craftsmanship; and nuLOOM, which makes design-forward rugs accessible at a range of price points.

We're passionate about the difference the right pieces can make in a space, so we've built close relationships with designers, artisans, and factories around the world. Those partnerships help us keep our model simple, offer great value, and bring customers a wide range of styles.

Whether someone is refreshing a room or starting from scratch, we want the process to feel easy and inspiring. Our curated assortment gives customers the pieces they need to bring their vision for home to life, whatever their style or price point.

Role Overview: Rugs USA is looking for a motivated, organized, and efficient Amazon Account Specialist to support our Amazon business. This is a hands-on role for someone who likes detail and data in equal measure. This role owns the day-to-day health of Rugs USA's Amazon catalog, so our listings are findable, accurate, and complete. Partnering with our Merchandising team, the Amazon account manager, and supply chain teams, the Specialist keeps the catalog retail-ready and zero-defect by monitoring listing quality and customer feedback, resolving catalog issues, and working through operational exceptions such as chargebacks, shortage claims, and Andon cord events.

Key Responsibilities:

• Manage and maintain a large Amazon catalog at scale, ensuring accuracy and consistency across all SKUs
• Support the Amazon account lead with tactical projects and day-to-day account initiatives
• Partner with the internal merchandising team on assortment, new item launches, and product data requirements, including optimizing Salsify for Amazon; provide feedback on data issues and collaborate to resolve
• Create and launch complete, high-quality product listings on Amazon
• Keep product data current, including pricing, imagery, attributes, and multimedia assets
• Audit the assortment weekly for retail readiness: Buy Box ownership, star ratings, review count, image count, and content score
• Build and optimize A+ Content, Brand Store pages, and keyword-rich copy to improve search ranking and conversion
• Resolve catalog issues (suppressed listings, broken variations, incorrect attributes)
• Monitor customer reviews, returns feedback, and Voice of the Customer (NCX) scores to catch product or listing issues early
• Handle chargebacks, shortage claims, and deductions through case management
• Lead Andon cord events by identifying root causes and documenting fixes
• Experience managing complex parent-child variation ASIN setups

Key Skills:

• Exceptional attention to detail and follow-through across many SKUs at once.
• Highly organized and able to manage concurrent projects.
• Cross-functional collaboration with merchandising, creative, supply chain, and Amazon contacts.
• Analytical, data-driven mindset with strong spreadsheet skills.
• Clear written and verbal communication.
• Prioritization and time management in a fast-paced marketplace environment.
• Ability to own and iterate on processes, identify inefficiencies, and implement improvements.

Required Qualifications:

• Bachelor's degree in business, marketing, or a related field, or equivalent experience.
• 1–3 years of e-commerce or marketplace experience, with at least 1 year working in Amazon Vendor Central (1P).
• Advanced proficiency in Amazon Vendor Central (1P), including ASIN setup, flat files, variation logic, A+ Content, and case management.
• Strong Excel skills: pivot tables, VLOOKUP/XLOOKUP, and cleaning large data sets.

Preferred Skills:

• Working proficiency in Salsify.
• Exposure to Amazon Seller Central (3P), and experience with FBA fulfillment.

Your Life and Career at RugsUSA:

• A culture that promotes a healthy work/life balance
• Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k)
• Exposure to career advancement opportunities across all departments
• Generous employee discount that can be used across our house of brands!