Call Center Service Associate
Careers Integrated Resources Inc
Call Center Service Associate A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This is Direct Hire with our Client Job Description Skills Required: 3+ years in a large call center with excellent customer service skills Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required. Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence. Responsibilities: Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry. Review computer systems and/or other reference materials to complete verification process. Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.). Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process. Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up. Follow up on unresolved issues in a timely manner, escalating call trends to management. Deliver an excellent customer service experience while meeting quality and production standards. Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate Knowledge: Medical terminology and medical billing coding preferred Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment Immediate Interview Process!! Qualifications High school degree or equivalent required. Some college preferred. Some experience in a call center or customer service role within the health insurance industry required. Additional Information This is Direct Hire with Our Client. Interested candidates can reach me at View phone number on click.appcast.io Job Location I'm interested
- ...Customer Service Representative The position duties include a wide range of activities related to providing customer service to... ...the social service, community service, customer service and/or call center environments. Ability to communicate effectively both orally and...SuggestedWork experience placementWork at officeMonday to Friday
- ...Customer Service Representative | Billing Support Do you have a knack for resolving customer issues and providing reliable support?... ...computers and software applications Experience in telecommunications call center Skills Ability to navigate multiple systems, applications, and...Suggested
$16.5 per hour
...Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating... ...& Saturday 7:45am-2:15pm Summary: As a call center representative, you will be supporting our client’...SuggestedHourly payMinimum wageFull timeMonday to Friday$17 - $34.15 per hour
...Customer Service Representative We're building a world of health around every individual... ...will perform inbound and outbound calls to members that need help in finding local... ...bilingual. ~1+ year of experience in a call center setting, specifically related to inbound/...SuggestedHourly payFull timeLocal areaRemote work- ...special orders when necessary. Attend training and Customer Service meetings. Performs other related duties as assigned.... .../GED or Equivalent Experience 1 - 2 years customer service, call center and / or related area within foodservice industry. Company...SuggestedLocal areaMonday to Friday
- ...Customer Service Representative Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies... ...is noticed and valued every day. As a call center representative, you will be supporting our client...Full time
$19 per hour
...Customer Service Associate As a Customer Service Associate, you will be responsible for handling... .... Liaise with distribution centers to research disruption to order fulfillment... ...customer service experience, retail or call center preferred Excellent interpersonal...Hourly pay- ...About the job Customer Service Representative Customer Service Representative requires: ~ GED, high school diploma... ...Optical experience ~1+ years' customer service, hospitality, call center ~ MS Office ~ Good computer navigation skills ~ Ability...Work from homeShift work
$750 per week
...consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for...Part timeCasual workRemote workFlexible hours$19 per hour
...Call Center Representative Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that... ...State Sponsored Retirement Program accounts. Associates will handle requests from participants,...Hourly paySeasonal workWork at officeRemote workFlexible hoursShift workAfternoon shift$19 per hour
...Ascensus is looking for a Call Center Representative who will provide exceptional customer service and manage account inquiries in a fully remote setting. The ideal candidate must be bilingual in English and Spanish, with experience in customer service or call centers...Hourly payRemote work$20 per hour
...Description Job Description Customer Service Representative (Bilingual English/Spanish... ...Handle a high volume of inbound and outbound calls with professionalism Enter, update,... ...) Previous customer service, call center, logistics, transportation, or office experience...Hourly payFull timeWork at officeMonday to Friday- ...team. We work with union members, associations, and families to help them... ...utilize their benefits. No cold calling is required—qualified clients are... ...interpersonal skills Customer service, hospitality, retail, sales, or call center experience preferred Comfortable...Remote jobFull timeWork from home
$16 - $30 per hour
...from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more. Requirements Stable Internet connection...Hourly payPart timeWork at officeRemote workWork from homeFlexible hours- ...in this job will perform various customer service duties including responding to inquiries,... ...be assigned: Answers telephones, directs calls and takes messages. Determines nature of... ...information and documentation. Explains Health Center policy including payment of accounts and...Immediate start
$21 per hour
...Schedule: Monday - Friday, 9:30 am to 6 pm, 30 -minute lunch We are seeking a polished and customer-focused Office Services Associate to join a professional corporate environment in Downtown Los Angeles. This position is ideal for someone with experience in office...Hourly payWork at officeLocal areaMonday to Friday$15 - $15.6 per hour
...Key Responsibilities Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service... ...regarding our benefit programs and eligibility, please visit . Associate Benefits Working at one of the largest retail companies has its...Hourly payFull timePart timeSeasonal workLocal areaFlexible hoursWeekend work$15 - $20 per hour
...Customer Service Representative FASTSIGNS #122001 is hiring for a Customer Service Representative to join our team! Benefits/Perks... ...with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure...Hourly pay- ...we invite you to become Enlightened. We are hiring a Customer Service Center Representative (CSR) to support the Port Authority of New York... ...two years of customer service experience, including high‑volume call center support. Proficiency in Microsoft Office, particularly...Full timeWork at officeLocal areaFlexible hours
- ...Answer the more complex incoming calls, via an Automated Call Distribution system (ACD)... ...comments, follow-up dates, etc., in mortgage servicing system. Research and resolve a wide... ...to four (4) years’ customer service/call center experience in a high volume telephone contact...Work experience placement
$17.25 - $21.25 per hour
...Customer Service Associate (CSA) As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting... ...require an accommodation, please contact our Associate Service Center. Wawa, Inc. is an equal opportunity employer. Wawa maintains...Hourly payLocal areaFlexible hoursShift work$16.46 - $20.56 per hour
...customers, and the communities we serve at the center of all we do. At Provident Bank, we are... ...is responsible to take inbound calls from bank customers and ensure an exceptional... ...department policies and procedures, products, services and marketing trends to ensure customer...Full timeWork at officeLocal areaMonday to FridayFlexible hours- ...oriented, and committed to delivering premier client service, J.P. Morgan is the place for you! As a Client Service Associate within the Private Bank Global Families Group... ...care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare,...Work at office
$46.2k
...addressing their needs, complaints, or other issues with products or services. Responding efficiently and accurately to contacts,... ...tools appropriately. Understand and strive to comply or exceed call center metrics while providing excellent customer service. Being a...- ...Fleet Services Coordinator II Cox Fleet keeps your fleet moving! Looking for candidates... ...utilizing its 20+ nationwide service centers; each offering select services, such as accident... ...repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance...Currently hiringVisa sponsorshipFlexible hours
- ...Associate Client Support Consultant ADP is hiring Associate Client Support Consultants... ...award-winning training and world-class service guidelines to help you achieve success,... ...comfortable working in a metrics-driven call center environment as part of a structured day....Work at office2 days per week
$18 - $23 per hour
...Customer Service Representative We invite full-time Customer Service Representatives to join our customer-obsessed team in Union... ...Customer Acquisition Role Customer Service Representative (Call Center) Locations Service Professionals - Headquarters Remote status...Hourly payFull timeRemote work$18 per hour
...Customer Service Representative Full-Time | In-Office (Hybrid Eligible) | Union, NJ Headquarters Hours: 12:30pm-9:00PM with Sunday... ...to join our team at our modern, state-of-the-art call center in Union, NJ. We are seeking a Customer Service Representative...Full timeWork at officeWeekend workAfternoon shiftWeekday work- ...Responsibilities Train and guide new service administrators in call center procedures and systems Communicate directly with customers... ...and customer interactions Requirements Associate's degree or equivalent experience preferred Previous...Weekly payTemporary workWork at officeLocal area
$50k - $55k
...Insight Global 2+ years of experience in customer service Computer proficiency (Microsoft Office 365/Suite... ...and written Plusses: Experience working in a call center environment Experience working in a law firm Associate’s/Bachelor’s Degree Day-to-day: Insight Global is...Full timeWork at officeImmediate startRemote work
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