Auto Loan Collections Representative

Description

SUMMARY: Collector 1 is responsible for servicing and collecting on auto loan accounts that impact delinquency, effectively documenting all collection activities using loan servicing software. Looking for auto finance collections experience or mortgage loan collections experience.

RESPONSIBILITIES:

• Handle inbound and outbound calls for delinquent auto loan accounts.

• Negotiate payment arrangements with borrowers and offer practical solutions to help them meet their obligations.

• Reduce delinquency for assigned accounts and overall portfolio.

• Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip tracing).

• Based on severity of risk, recommend repossession assignments to recover collateral.

• Maintain satisfactory work efforts in multiple queues based on specified requirements.

• Respond to internal and external customer requests regarding account status.

• Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).

• Provide excellent customer service to internal and external customers.

• Meet or exceed defined department goals and metrics.

• Be available to work overtime and Saturday’s.

Skills

collections customer service, customer service, skiptrace, negotiation skills

Top Skills Details

collections customer service,customer service,skiptrace,negotiation skills

Additional Skills & Qualifications

• 1-3 years of collections experience, preferably in the auto industry.

• Proven track record of strong performance.

• Familiarity with CRM systems and customer service practices.

• Customer-focused mindset with the ability to adapt and respond to a variety of situations.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem solving and persuasive skills.

• Understand state and federal laws applicable to Loan Servicing, including: CFPB, FCRA, UDAAP, FDCPA, SCRA, and TCPA.

• Excellent analytical, oral, and written communication, problem solving and negotiating skills required.

• Fluency in Spanish preferred (not required)

• High school diploma or equivalent

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Foothill Ranch, CA.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Foothill Ranch,CA.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.