Loan Servicing Representative II

About the Organization
Servicing Solutions is on a mission to redefine portfolio servicing for good by changing the transactional client experience to one that is more collaborative, relational and transparent. Outsourcing relationships have shifted from the genuine, face-to-face relational and transparent way of doing business, to a very sterile, transactional and number-based system. As big companies bought up smaller ones, impersonal call centers with one-size-fits-all solutions quickly transitioned, almost unnoticeable, to become the norm. The human element of empathy and a commitment to unfaltering standards of customer service dwindled away into the past. At Servicing Solutions, we dare to imagine, experiment and innovate to deliver the kind of superior service we like to receive ourselves. Our goal is simple - to bring that experience, ingenuity, talent, analytics and a technological advantage to an industry ready for change.


We are proud of our diverse and inclusive workforce. Our executive management team averages 25+ years working together. We have serviced portfolios experiencing hyper growth and have turned around many underperforming portfolios. We leverage our experience to implement best practices with an appropriate blend of new and emergent technologies, balanced with genuine, face-to-face interaction. As a result, our clients benefit from a fresh approach to loan servicing focused fully on the overall customer journey and the bottom line.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description


The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.

Job Duties:

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrates ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Handle high volume of calls in a high stress environment.
• Meet quality assurance and productivity standards
• Pay Rate $24-$25/hour

Position
Loan Servicing Representative II

Position Requirements

• Excellent communication and negotiation skills
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• High School diploma or equivalent required.
• 2+ years' experience in collection environment preferred.
• Auto Collections experience preferred.
• Knowledge of collection, repossession, and skip tracing.

This is not a remote position. Must be able to work in the California office Monday - Friday from 8 a.m. to 5 p.m.


Number of Openings
1

Open Date
1/23/2026

Location
California

Exempt/Non-Exempt
Non-Exempt

Full-Time/Part-Time
Full-Time

Shift
-not applicable-


This position is currently accepting applications.