E-Commerce Generalist (for Shopify Brand)

ECommerce Generalist

Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world's top companies operate.

About The Role

We're looking for a driven eCommerce Generalist to become the operational backbone of our client's digital commerce team. You'll sit at the intersection of marketing execution, project coordination, and customer experience — deploying Klaviyo campaigns, keeping the campaign calendar humming, managing our Notion workflow board, and ensuring our Shopify storefront stays merchandised and optimized. This is a high-ownership, full-time role ideal for someone who loves both the craft of email marketing and the discipline of project management. You thrive in fast-moving environments, communicate proactively, and take pride in flawless execution. To succeed in this role, you must have deep experience with Shopify, Klaviyo, and Notion.

Key Responsibilities

Email & SMS Campaign Execution:

• Build, QA, schedule, and deploy email and SMS campaigns in Klaviyo across promotional, transactional, and lifecycle sends.
• Segment audiences accurately, apply A/B test logic, and verify links, copy, and creative before every send.
• Monitor deliverability, open rates, click-through rates, and revenue per send; flag issues and optimize in real time.

Campaign Calendar Management:

• Own and maintain the master email/SMS calendar, ensuring all campaigns are briefed, built, and scheduled on time.
• Coordinate with marketing leadership to align campaign cadence with promotions, product launches, and seasonality.
• Proactively surface conflicts, gaps, or opportunities in the send calendar and recommend adjustments.

Notion Campaign Board & Creative Traffic:

• Manage the team's Notion board for email campaigns — create briefs, track status, and keep all assets organized.
• Act as the traffic manager between copywriters and designers: assign tasks, manage deadlines, and consolidate feedback rounds.
• Ensure creative assets arrive on time and meet brand and technical specifications before entering production.

Customer Service Escalation Handling:

• Serve as the eCommerce escalation point for complex customer issues raised by the support team (order errors, promotions, loyalty, etc.).
• Diagnose root causes, coordinate resolutions with relevant stakeholders, and close the loop with the customer-facing team.
• Document recurring issues and recommend systemic fixes to reduce escalation volume over time.

Shopify Merchandising & Operations:

• Execute day-to-day Shopify tasks: create and manage discount codes, update product listings, and configure collections.
• Audit the storefront regularly to catch broken links, incorrect pricing, or out-of-stock issues, resolving or escalating promptly.
• Support promotional event setup (flash sales, bundles, BOGO offers) with accurate Shopify configuration.

eCommerce Project Management:

• Coordinate cross-functional eCommerce campaigns end-to-end — aligning copy, design, dev, and marketing stakeholders.
• Build and maintain project timelines, keep stakeholders informed of progress, and escalate blockers early.
• Document processes, maintain SOPs, and identify opportunities to improve team efficiency and campaign quality.

Qualifications

• Bachelor's degree in a relevant field
• MUST-HAVE: 3+ years of experience with Shopify, Klaviyo, and Notion
• Professional fluency in English with top-tier written, reading, and speaking skills
• Outstanding project management, organizational and problem-solving skills, and attention to detail
• Permanent access to a computer with reliable and high-speed Internet connection
• Ability to work in US Pacific Time, Monday to Friday (40 hours per week)
• Previous experience working the overnight/graveyard shift
• Nice-to-have:
• • Familiarity with email deliverability best practices and list health management.
• Experience with basic HTML/CSS for email template edits.
• Exposure to eCommerce analytics tools (Google Analytics 4, Triple Whale, Northbeam, etc.).
• Background in DTC (direct-to-consumer) or high-growth eCommerce brands.
• Experience coordinating with creative agencies or freelance copy/design resources.

Benefits

• Competitive pay, always in US dollars
• Work remotely from the comfort of your home
• Health & wellness benefit
• Paid holidays and time off
• Performance and referral bonuses
• Global exposure to the world's best companies