Distribution Operations Leader Scale, Speed & People First

Position Overview The Assistant General Manager position is located in Olive Branch, MS. We are looking for an Assistant General Manager who has already led at scale, understands what top-tier execution looks like, and is motivated to push an already high-performing facility to the next level. This role combines operational rigor, people leadership, and strategic thinking with the ability to communicate clearly, make sound decisions quickly, and drive consistent execution in a fast-moving environment. Responsibilities Lead the Operation: Own shift-level performance across safety, service, quality, cost, and productivity. Maintain high performance standards across all functions, ensuring consistency with first-shift execution. Make sound, real-time decisions to keep the operation moving and resolve issues quickly and effectively. Ensure strong shift handoff discipline, operational continuity, and follow-through on key priorities. Think critically in a fast-paced environment where priorities, volume, and operational needs can shift quickly. Build and Develop a Strong Leadership Team: Coach and develop front-line leaders and high-potential talent to build a strong internal leadership pipeline. Set clear direction, reinforce expectations, and align leaders around priorities and execution. Drive a culture of accountability, urgency, ownership, and follow-through across the shift. Partner with HR and site leadership on succession planning and leadership development. Reinforce a People First environment grounded in respect, clarity, consistency, and performance expectations. Drive Execution and Continuous Improvement: Monitor performance closely and take immediate action to close gaps in productivity, quality, service, and cost. Lead and support continuous improvement efforts that strengthen execution, improve scalability, and remove operational friction. Identify root causes, challenge outdated processes, and implement better ways of working. Ensure strong inventory accuracy, process discipline, and operational consistency. Balance daily execution with longer-term operational improvements. Operate with Speed, Discipline, and Agility: Manage labor, staffing, and workflow to align with volume, service needs, and operational demands. Scale the operation up or down quickly based on changing business conditions, seasonal peaks, and shifting priorities. Maintain strong command of WMS systems, labor planning, and operational data to guide decision-making. Lead through variability and operational challenges with confidence, discipline, and sound judgment. Deliver for the Customer: Ensure the operation consistently meets service commitments and quality expectations. Build a culture where every shift owns the customer outcome, not just the output. Maintain execution standards during both steady‑state operations and peak periods. Qualifications Bachelor’s degree in Business, Supply Chain, or a related field, with 5‑7 years of progressive leadership experience in distribution, logistics, or fulfillment operations. In lieu of a degree, 7‑9 years of progressively responsible leadership experience in distribution or logistics will be considered. This is an onsite, in‑office role. Demonstrated success leading people, process, and performance in a complex, high‑volume operation. Strong ability to communicate with clarity, set direction, and influence across multiple levels. Proven track record of follow‑up, follow‑through, and execution discipline. Demonstrated operational savvy, sound judgment, and the ability to make effective decisions in real time. Proven ability to manage multiple priorities in a dynamic, fast‑paced environment. Experience leading effectively through seasonal peaks, volume surges, or other demand‑driven operational shifts. Preferred Experience Experience in high‑volume retail, big box, furniture, or omnichannel distribution environments. Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience. Strong understanding of safety leadership and OSHA standards. Experience developing leaders in a multi‑shift operation. Exposure to automation, advanced operational systems, or process‑enhancing technology. Physical Requirements Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods. Able to move, lift, or carry heavy objects or materials up to 65 pounds. Benefits Generous discount on all Williams‑Sonoma, Inc. brand products. 401(k) plan and other investment opportunities. Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations). Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance. For more information on our benefits offerings, please visit MyWSIBenefits.com. To learn more about our Supply Chain culture and regional associate events, please visit EEO Statement Equal Opportunity Employer (EOE). #J-18808-Ljbffr