Catering & Events Sales Manager

Job Description

Job Description

A Catering & Event Sales Manager is responsible for developing and executing strategies to meet and exceed sales goal expectations, servicing social and corporate clients throughout Metro Atlanta, Georgia, and Southeast in conjunction with their counterpart in production.ESSENTIAL DUTIES AND RESPONSIBILITIESUphold the high standards of 1218 Kitchen Group's handbook and policies.Represent and uphold the 1218 KG's core values (CEASE): Collaboration, Excellence, Adaptability, Sustainability, and Education.Prospect and actively solicit all types of new catering business through various methods, including cold calling, attending industry & community networking events, referrals, office visits, etc.Pursue, develop, and maintain client relationships through networking and prospecting, ensuring that prospects are converted to clients, and clients' expectations are met through effective communication, planning and customer serviceEstablish and maintain relationships with industry influencers and key community and strategic partners for maximum exposureCollaborate with counterpart in production on team sales goal & sales plan development to achieve monthly, quarterly, and annual team sales goal targetsEnsure all inquiries and leads are responded to in an enthusiastic and timely mannerProvide excellent customer service and expertise to clients, supporting them from initial inquiry through menu and event development during the proposal and negotiations stage, ensuring customer satisfaction and retentionProcess correspondence (internal & external), proposals, contracts, and BEOs accurately, and in a timely mannerConduct in‐house tastings for social/wedding/corporate events prior to event bookingConduct off‐site tastings/demos for potential new corporate delivery clientsConduct site tours/visits with potential clients prior to event bookingAttend events day-of as needed to further client relationship and ensure customer satisfactionWork with a sense of urgency and duty to actively complete work assignments with detail, accuracy, and a focus on the customer experienceRemain current of national trends in the industry and local market changes to best serve clientsDevelop and maintain relationships with industry partners & outside vendorsAttend weekly sales team meetingHandle and resolve customer complaints with the support of upper managementKeep the Director of Sales informed of any issues occurring during the negotiations and sales process for each eventOther duties as assigned by the Director of SalesSECONDARY/SUPPORT DUTIES AND RESPONSIBILITIESSupport and assist counterpart in production during the planning and execution process as needed to ensure the highest level of customer service and satisfactionWork with clients to gather all necessary information to ensure event setup & execution details are accurate and all information is efficiently communicated to the staffCommunicate and distribute all event information to appropriate internal staff and managers, working directly with all other departments to ensure all event details are accounted forOn occasion may need to conduct in‐house tastings for social/wedding/corporate events after event bookingOn occasion may need to conduct detailing meetings for larger detailed eventsOn occasion may need to conduct site visits with booked clients, creating space plans/event layouts when necessaryManage outsourced vendor services for events, including placing/confirming orders, communicating event details, directing on-site as needed, and processing invoices in a timely mannerAttend and manage on-site execution of events from installation, delivery, and setup through dinner service, and on occasion through to event conclusion as needed.SUPERVISORY RESPONSIBILITIESIndirectly supervise onsite staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing onsite work, addressing complaints, and resolving problems.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsProfessional, enthusiastic, responsible, and dependable team playerHighly organized with meticulous attention to detailCan work well under pressureExcellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audienceStrong management skills and proven project management experience with the ability to manage on-going multiple prioritiesExceptional customer service skillsResults drivenSelf‐motivated, takes initiative and willing to acquire new skillsAdept at building teamsWillingness to work in a collaborative environment with co‐workers from diverse technical backgroundsAbility to plan, service and supervise a variety of events with the assistance and cooperation of other staff membersAbility to anticipate equipment and other logistical needs for individual eventsProven ability to deal in a professional and cordial manner with the public attending eventsAbility to quickly identify and resolve problemsAbility to function independently and intuitively in a fast-paced environmentStrong logic and reasoning skills to identify strengths and weakness of alternative solutions and approaches to issues as they ariseAbility to exercise sound judgement and make proper decisions in handling incidents at all types of eventsA basic knowledge of sales and business management practices and proceduresAbility to compile and maintain records pertaining to eventsAbility to manage confidential information and maintain its integrityStrong computer skills that include proficiency with MS Office and Google applications, Catering and CRM softwareHigh level of personal hygieneSome local travel is required