Customer Service Representative

Customer Service Representative

The Customer Service Representative acts as the utility's first point of contact, providing exceptional and efficient service by assisting customers in person, by phone, and through computer based systems with service changes, billing inquires, payment arrangements, and other utility services.

Salary: Starting pay $4,697.17 & increases through a longevity step process to $6,164.74 per month.

Qualifications include:

• Develop proficiency in the core responsibilities of each customer service role to provide support when necessary.
• Excellent customer service skills to communicate in a clear, effective and respectful manner with the general public and use excellent human relations skills as a representative of the PUD.
• Ability to exercise reasonable common sense and good judgment in the working environment.
• Basic computer and technical skills are required.
• Ability to operate all types of electronic office equipment.
• Accuracy in working detail is necessary while effectively managing time and assume a variety of responsibilities.
• Overtime work will be necessary at times.

Education and experience:

• A high school education or equivalent.
• Previous experience working in a customer service setting.
• English/Spanish bilingual encouraged to apply.

Mason PUD 3 is an Equal Opportunity Employer. For questions, email View email address on click.appcast.io

Mason PUD 3 is one of the top-rated employers in the area with a highly competitive wage and benefits package. At a minimum, the following benefits are available to all regular full-time employees. Work Week: 4-Day Work Week / 10 Hours a Day: More Time, More Flexibility, More Balance! Insurance Benefits: As an employer, we offer the following comprehensive benefits to employees and any eligible dependents:

• Medical
• Dental
• Vision
• TELEDOC Services

Additionally, we offer and pay the premiums for:

• AD&D (accidental death and dismemberment)
• Group Life Insurance
• Long-Term Disability Insurance
• Long-Term Care

Employees may also choose additional Supplemental Insurance through payroll deduction:

• Short-Term Disability (in the event you are injured off the job).
• AFLAC Insurance
• Supplemental Life Insurance
• AD&D (accidental death and dismemberment)

Retirement: Support Your Future Savings Mason PUD 3 employees are members of the WA State Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. Employees may also choose to participate in the Deferred Compensation Program (DCP) and receive an employer plan match. This is a supplemental retirement savings program which allows employees to control the amount deferred while lowering your taxable income.

Vacation: Relax and Recharge Mason PUD 3 offers generous PTO (personal time off) accruals for regular full-time employees. Personal time off increases with longevity at the District.

• Years 1-5 162 hours of accrued time per year.

Holidays: Full-time employees are entitled to 11 paid holidays:

• New Year's Day
• Martin Luther King, JR. Day
• President's Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas
• Floating Holiday (additional day to be taken at employees' choice)

Additional Benefits:

• Wellness Program
• Employee Assistance Program (employee and members of household)
• Education Assistance Program
• Logo Wear Reimbursement
• Safety Incentive Program
• Employee Incentive Program
• 4-Day Work Weeks
• Retiree Medical