Offsite Customer Service (Biometric Enrollment) Specialist - Full Time

This position is part of a talent pipeline created to identify and engage qualified candidates for anticipated future opportunities. While this role is not tied to an immediate opening, applicants who meet the qualifications may be considered as relevant positions become available.

As the Offsite Biometric Technician, you will be responsible for supporting a nationwide government program. The Offsite Biometric Technician partners with a government representative as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. The Offsite Biometric Technician is a team member, with the primary responsibility of completing biometric registration for applicants seeking legal immigration to the United States by traveling to applicant’s location and completing mobile biometrics. When not travelling, you will work onsite at the Application Support Center. Amentum provides all required job training for qualified candidates.

The Offsite Biometric Technician, under direct supervision of the ASC Site Supervisor and/or Regional Manager, travels as directed to various nationwide locations determined by USCIS.

Biometric (Fingerprinting) Responsibilities Include:

• Process applicants for biometrics capture
• Assist applicants with ASC processing forms.
• Review immigration and biometrics documentation.
• Perform biometrics processing to include capturing electronic fingerprints, photographs, and signatures.
• Proof and check work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms.
• Provide the highest level of customer service to all applicants.
• Track processing time for each applicant.
• Safeguard all documents.
• Perform additional administrative duties as needed.
• Perform backup responsibilities of: Receptionist, Biometric Technician and Site Supervisor

Minimum Qualifications:

• Must be able to obtain and maintain a government issued suitability clearance: Please note US Citizenship is required for government suitability.
• Must have a valid driver’s license
• Local travel 50%-100% of the time to fulfill contract requirements. This could be up to 100% travel outside ASC site area
• Regular travel to multiple locations within assigned routes, including nursing homes, residential homes, hospitals or other locations as determined by USCIS.
• Ability to work in varied environments, which may include urban, suburban, and rural settings, as well as facilities with differing levels of accessibility.
• Flexibility to adapt to changing schedules, travel routes, and customer needs, sometimes with short notice.
• Willingness to work in diverse weather conditions and environments that may present physical, emotional, or situational challenges.
• High School Diploma or equivalent.
• Ability to stand and walk for up to 75% of assigned work hours.
• Ability to work in a high paced environment with the public.
• Demonstrated customer service skills.
• Ability to type and use basic computer skills.
• Ability to act as the primary independent point of contact with the customer.
• Maintain professional conduct and confidentiality while representing the organization in the community.
• Ability carry/transport 30 lbs

Service Contract Act (SCA) Compensation & Benefits:

This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.