Seasonal - Customer Service Representative

Bring Your Good Energy. Make Someone’s Day.

At Nimbl Fulfillment , we believe great customer service is about more than answering questions—it’s about making people feel heard, helped, and taken care of.

We’re looking for a friendly, upbeat, service-minded Seasonal Customer Service Representative to join our team during our busy season. This is a great opportunity for someone who enjoys talking with people, solving problems, staying positive under pressure, and being part of a team that genuinely cares about the customer experience.

Nimbl is a growing fulfillment company that supports a variety of exciting brands. Behind every order is a customer who is counting on us to get it right—and that’s where you come in!

What You’ll Do

• Be the friendly voice customers connect with by phone, email, and chat.
• Listen carefully, understand the issue, and provide helpful solutions.
• Handle customer concerns with patience, empathy, and a positive attitude .
• Help customers with product, order, shipping, and troubleshooting questions.
• Keep customer interactions and information accurate and organized.
• Follow up when needed to make sure the customer feels taken care of.
• Work closely with our warehouse and internal teams to solve problems and get things moving.
• Jump in wherever needed during our busy season and help create a great experience for our customers.
• Work in-office as part of a collaborative, team-oriented environment.

What We’re Looking For

Most importantly, we’re looking for the right attitude.

You might be a great fit if you are:

• Naturally friendly, cheerful, and approachable
• Someone who genuinely enjoys helping people
• A good listener who can remain calm when a customer is frustrated
• A clear and confident communicator
• A problem solver who likes figuring things out
• Comfortable juggling multiple conversations and priorities
• Dependable, organized, and willing to jump in and help the team
• Adaptable and comfortable working in a fast-paced environment
• Someone who can turn a difficult customer interaction into a positive experience

Previous customer service experience is a plus, but we’re willing to train the right person. Experience in retail, hospitality, call centers, or other customer-facing roles is helpful.

Schedule

• Seasonal position
• Day shift: 8:00AM–4:30 PM
• Some weekends may be required during peak season
• In-office position

Why Nimbl?

We’re a team that takes pride in being better, more personal, and more customer-focused than the bigger guys. You’ll work alongside people who care about doing things right, supporting one another, and making a difference for the brands and customers we serve.

If you’re the person your friends describe as the one who is always happy to help , we’d love to meet you.

Bring your personality, your problem-solving skills, and your positive energy—we’ll teach you the rest.