Technical Support
Concord IT Systems
AV support technician
San Jose // Santa Clara, CA-Onsite
Contract Long Term Job Description:
San Jose // Santa Clara, CA-Onsite
Contract Long Term Job Description:
- Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience.
- Typically has 3 to 5 years of related work experience.
- Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required.
- Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
- Basic understanding of networking and network protocols
- Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
- Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
- Process service requests within the Video and Event Services area.
- Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
- Schedule, setup, and disconnect video conferences for internal and external meetings.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
- Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
- Conduct equipment audits including c-suite spaces.
- Follow defined processes and ensure that the processes are adhered to by the team.
- Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
- Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
- Strong time management, prioritization, and analysis skills. Ability to multi-task.
- Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
- Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
- Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
- Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support in Santa Clara, CA vacancy
- ...will be a self‑starter with a broad range of IT skills, capable of establishing secure networks, configuring systems, providing technical support, and effectively bridging communication and IT needs between our Sunnyvale team and our colleagues in Abu Dhabi, navigating...SuggestedWork at officeLocal areaRemote workVisa sponsorship
Dormont Manufacturing Company
Sunnyvale, CA2 days ago $70 - $78 per hour
...best practices and minimizing disruptions to business operations. Collaborate with cross-functional teams to support business initiatives, providing technical expertise and guidance for projects. Develop and maintain documentation, including system configurations, procedures...Suggested$88k - $107k
...and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business. You would act as the Technical Support Engineer for...SuggestedFull timeZoomcar
Sunnyvale, CA3 days ago$70k - $80k
...Surface Management Platform. We are looking for an IT Specialist to support the organization’s day-to-day IT operations. Responsibilities... ...monitoring. The IT Specialist ensures a secure and efficient technical environment for all users. Anticipated starting salary is $70,0...SuggestedWork at office$40 - $50 per hour
...the ground running with minimal ramp-up time and confidently support approximately 50 employees across a variety of IT needs.... ...printers, monitors, peripherals, networking, and general end-user technical issues. ~ Hands-on experience setting up laptops, printers, monitors...SuggestedContract workWork at officeLocal areaRelocationMonday to FridayAfternoon shiftTCWGlobal
Sunnyvale, CA9 days ago- Sierra Circuits, Inc. is seeking a Help Desk Support Engineer in Sunnyvale, California. This full-time role involves providing first-level technical support for end users in a Microsoft Windows environment, troubleshooting issues related to desktops, printers, and network...Full time
- ...implementation, after-sales problem solving, robot uses and other related functions. Maintain customer relationships; provide technical support, including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction. Accompany with...Remote work
$87k - $107k
...Position overview and Job Responsibilities Provide technical support to customers on security devices and Cloud deployments. Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture. Recommend corrective...Full timeRemote workFortinet
Santa Clara, CA19 hours ago- ...vulnerability scans and penetration tests to assess system security. Serve as level 2 support, collaborating with IT Admin and other teams to troubleshoot, identify root causes, and provide technical support when required. Perform routine/scheduled audits of systems, including...
Foxconn Industrial Internet - FII
Sunnyvale, CA2 days ago $83k - $132k
...workloads with high‑performance GPU infrastructure. As a Bare Metal Support Engineer, you will support, operate, and maintain CoreWeave’s... ...of customer workloads and use cases to provide tailored technical support. Coordinate remote troubleshooting and hardware interventions...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hours- This role requires professional fluency in Mandarin Chinese. About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across...
$30 - $40 per hour
...candidate to strengthen our system operations and employee IT support structure. We are seeking a part‑time IT Support Assistant on a... ...within limited hours Motivated to learn new technologies and expand technical knowledge Ability to read, write, and speak Japanese, or a...Hourly payContract workPart timeWork at officeRelocationVisa sponsorshipRelocation package3 days per weekFUJITSU LIMITED（JAPAN）
Santa Clara, CA2 days ago- IDR is seeking a Technical Support Engineer - Integrations to join one of our top clients for an opportunity in Santa Clara, California. This role involves providing technical support for complex electro/mechanical equipment, software, and networked systems within a technology...Work at office
$23 - $27 per hour
...approximately $23-27 per hr) ▶︎ What will you do: This position supports customers with choosing, ordering, and fitting eyewear under... ...sessions ・Work positively with coworkers and management Technical Support (with supervision) ・Adjust and fit eyeglasses using...Full timeWork at officeCinter Career Services
Santa Clara, CA4 days ago- ...DevOps Support Engineer Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member... ...suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are...
BayInfotech
Santa Clara, CA3 days ago - ...Strength, and Simplicity in Design, and our culture. Want to join the leader in AI‑powered data security? Join Cohesity as a Technical Support Engineer and become part of a team that is reshaping data management. This role will focus on supporting and resolving data protection...Remote workShift workNight shiftAfternoon shiftWeekday work
$92.7k - $175.7k
...seeking a Network Engineer to apply your extensive experience supporting large‑scale networks; broad product knowledge in routing, switching... ...and technologies. Become part of a team known for technical expertise and ability to resolve customer problems in a highly...Work experience placementWork at officeHewlett Packard Enterprise
Sunnyvale, CA2 days ago- ...We are seeking an experienced IT Support Specialist to join our team and provide technical support to our staff and patients. The ideal candidate will have a strong background in IT support and excellent communication skills. This is a full‑time, permanent position with...Permanent employmentFull time
Vigorcare Pediatric Services
San Jose, CA4 days ago - This role serves as a key point of contact for internal teams, providing technical and operational support related to Vehicle Ads merchants. The position involves fielding inquiries from support and sales teams, offering consultative guidance on merchant onboarding, policy...
$50.24 per hour
...Sales Support Analyst Sunnyvale, CA May be taking a later shift role and have the opportunity to move up to manager role Prefers... ...Collaborates effectively within immediate cross-functional team (technical support, engineering, design, clinical). Communicates...Contract workWork experience placementWork at officeLocal areaImmediate startAfternoon shift2 days per week- ...Description Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA... ...The Deskside Support Tech will provide high-quality onsite technical support for Client employees, ensuring seamless operation of end...Full timeWork at officeLocal areaRemote work
Ovation Workplace Services Inc.
Sunnyvale, CA2 days ago $116.9k - $167.9k
...upon, Saturday rotation from 8:00 a.m. to 4:00 p.m. and On Call support based on business needs. Salary Range: $116,900 - $167,900 (... ...system maintenance, problem management, writing and maintaining technical documentation and participating in department and organization...Remote workMonday to FridayFlexible hours$23 - $30 per hour
...customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s... ...Responsibilities Serve as the first point of contact for users seeking technical assistance. Diagnose and troubleshoot hardware, software, and...Bi-weekly payHourly payWork experience placementWork at officeLocal areaFlexible hoursInternetwork Expert Inc
San Jose, CA4 days ago- ...Support Specialist - Sunnyvale, CA Provide technical support to client’s employees and contractors in person. Provide high level of customer service and professionalism in accordance with client’s policies, practices, and expectations. Diagnose and troubleshoot technical...For contractors
United IT
Sunnyvale, CA19 hours ago - IDR, Inc. is looking for a Technical Support Engineer - Integrations to join their team in Santa Clara, California. This role is critical for providing technical support for advanced electro/mechanical equipment and software within a technology-focused environment. The...
- ...and Quality Assurance Responsible for architecting and designing large scale networks Provide expert level support on Cisco tools, LANs, and Nexus Provide technical support for the most complex deployments and for planning and documenting highly complex upgrade and...Night shift
Irislogic
Santa Clara, CA2 days ago $43.75 - $65.38 per hour
IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role) Ampere is a semiconductor design company for a new era, leading... ...operational excellence. In this role, you will provide vital technical support and assistance to our end‑users across computer systems...Hourly payWeekly payFull timeTemporary workWork at officeLocal areaRemote work$25 - $30 per hour
...accommodation or an alternative application process. Help Desk Support Engineer Regular Full-Time Sunnyvale, CA, US 4 days ago... ...Calculator, Material Selector, and BOM and DFM Checkers, along with technical blogs, webinars, design guides, and its SierraConnect community...Hourly payFull timeWork at officeRelocationFlexible hours$20.2 - $37.2 per hour
...Motors, Inc. is looking for a Service Advisor in Sunnyvale, California. This role focuses on providing excellent customer service, technical support for EV maintenance, and managing service appointments. Ideal candidates should have strong communication and problem-solving...Hourly pay- ...750 megawatts of scale, transforming key workloads with ultra high‑speed inference. About the Role We are seeking a Sr. Technical Staff to support the post‑silicon validation of Cerebras Wafer Scale Engines. In this role, you will test and debug new silicon, develop automation...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support. Be the first to apply!
Related searches
- technical customer service advisor Santa Clara, CA
- senior technical service engineer Santa Clara, CA
- software technical support Santa Clara, CA
- tech support Santa Clara, CA
- line support engineer Santa Clara, CA
- field technical support Santa Clara, CA
- technical product support Santa Clara, CA
- technical sales support Santa Clara, CA
- IT technical support Santa Clara, CA
- technical support Santa Clara, CA