Business Operations Senior Analyst

Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for integrating price books and products in support of our Lead to Cash operations and systems. In this era of digital transformation, you will not only manage traditional systems but also leverage AI-driven tools to automate workflows and improve data accuracy. The ideal candidate is a self-directed leader with a strong project management background, capable of managing complex lifecycles and troubleshooting configurations. While the core of this role is operational delivery and project leadership, you will also utilize data analytics and AI-driven tools to enhance project accuracy and automate reporting workflows. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements and track all project tasks and issues. Responsibilities Project Leadership: Lead the end-to-end project lifecycle, including tracking tasks, managing issues, and mitigating risks to ensure timely delivery of product configurations. Stakeholder Management: Coordinate and facilitate cross-functional meetings to identify business requirements, gain consensus, and document key decisions. Operations Strategy: Lead the analysis, design, system impacts, and implementation of new product configurations and discounting structures within our quoting systems. Process Improvement: Foster continuous technical and system improvements by identifying automation opportunities, utilizing tools like Salesforce Flow and AI to streamline manual task, with a focus on scaling operations through technology. Documentation & Reporting: Produce high-quality process documentation and build analytical reports to track system performance and project health utilizing Generative AI to maintain a comprehensive and up-to-date knowledge base for the Product Operations ecosystem. Release Management: Assist with release management and testing to ensure system stability and successful deployment of new price books and SKUs. Minimum Requirements Bachelor's degree (or equivalent practical experience) in Business, Information Systems, or a related field Demonstrated experience in project management methodologies and the ability to work with full autonomy. 3+ years in complex business and technical environments (Lead-to-Cash experience preferred) Advanced Excel (formulas, pivot tables, macros). Strong functional knowledge of Salesforce CRM and CPQ Experience with Prompt Engineering or using GenAI tools to streamline business analysis and reporting Familiarity with AI/ML concepts and their application in a CRM context (e.g., Salesforce Einstein, Agentforce, or automated pricing engines) Demonstrated ability to analyze large datasets to identify patterns, troubleshoot configurations, and build results Prior experience as a Business Analyst or Project Manager Effective written and verbal communication skills Strong organizational skills and an appreciation for precision and detail Demonstrated ability to foster process improvements, problem-solve, and produce results Ability to work with autonomy and consider cross-functional and downstream impacts. Price book management experience is a plus Technical and functional knowledge of Salesforce and CRM A results-oriented mindset with a focus on collaborative problem-solving Collaboration and Empowerment attitude with a strong sense of team Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Candidate Privacy Statement Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: #J-18808-Ljbffr