Receptionist (Bilingual - English/Creole)

Job Description

Job Description

Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.

POSITION SUMMARY:

Receptionists are required to answer and transfer incoming calls in a professional and timely manner. All incoming calls must be filtered, with the information given by the caller, and transferred accordingly. Our incoming calls are from (but not limited to) existing clients, possible new clients, medical providers, insurance companies, judges’ offices, other attorney offices, etc.

ESSENTIAL JOB FUNCTIONS:

• Answer incoming calls.
• Filter calls (According to what the caller needs) promptly and accurately.
• Use our computer/internet system to search for cases and files.
• Transfer calls.
• Perform other related duties as assigned.

EXPERIENCE/REQUIREMENTS:

• Full-time, 9:00 am to 6:00 pm, M-F.
• Available to work some holidays.
• High school/GED diploma required.
• Prior experience as a receptionist and/or job related to customer service.
• Bilingual required (English/Creole).
• Strong customer service skills.
• Legal experience, including experience with clients, is preferred.
• Ability to communicate with clients and co-workers effectively and efficiently.
• Proficient with Microsoft Office programs (Word, Excel, and Outlook).
• Ability to manage a heavy workload in a fast-paced environment.
• Possess excellent organizational skills and the ability to multitask and prioritize workload.

FIRM BENEFITS

The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical/Dental/Vision Plans
• Employer-Covered Supplemental Benefits
• Voluntary Supplemental Benefits
• Annual Performance Reviews

Equal Opportunity Statement

Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.