Front Office Medical Receptionist

Join Community Medical Group

Community Medical Group is seeking a friendly, professional, and customer-focused Front Office Medical Receptionist to join our team.

As a Front Office Medical Receptionist, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment.

Benefits

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth

Key Responsibilities

Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner

Answer and direct telephone calls while assisting with patient inquiries and requests

Complete new patient registration and accurately enter demographic information into the electronic health record system

Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records

Conduct patient check-in and check-out processes efficiently and accurately

Schedule, confirm, and manage patient appointments

Collect co-payments and self-pay balances while maintaining accurate financial records

Document patient messages, requests, and concerns according to established procedures

Receive, scan, route, and process incoming documentation and correspondence

Assist with forms, referrals, medical records requests, and other patient-related documentation

Maintain efficient patient flow and help minimize wait times throughout the day

Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks

Ensure compliance with HIPAA, OSHA, and company policies and procedures

Perform additional duties as assigned

Qualifications

Previous experience in a healthcare front office, medical office, or clerical role preferred

Proficiency with Microsoft Office applications required

Experience with Electronic Health Records (EHR) preferred

Strong customer service and interpersonal skills

Excellent verbal and written communication abilities

Ability to understand and utilize medical terminology

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Experience processing payments and using credit card terminals preferred

Ability to build positive working relationships with patients, providers, and team members

Bilingual in English and Spanish or English and Creole preferred